Retail Customer Service Officer

3 months ago

Launceston, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**:

- Our relief team members will be allocated shifts at multiple Post Offices within a geographical location, a willingness to work at multiple locations with a variety of start and finish times across our operational hours of Monday - Friday is a requirement of this position._
- Relief locations include: Launceston, Kings Meadows, Mowbray Heights, Deloraine & Georgetown
- Casual shifts will be offered between Monday to Friday 8:45am - 5:06pm (after training is complete)
- Extensive, supportive training is provided in our Post Office on commencement in the role from Monday - Friday, Full Time for the first 4 weeks
- Adult Casual Pay Rate $32.37/hour and increases to $34.59/hour after 3 months

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Customer Service Representative

    7 days ago

    Launceston, Tasmania, Australia Harris Scarfe Full time

    Harris Scarfe, one of Australia's longest trading retailers with over 170 years of experience, is seeking Casual team members to join a vibrant and fun team to deliver exceptional customer service and store presentations standards during the holiday season.As a Seasonal Team Member at Harris Scarfe, you will have the opportunity to contribute in a...

  • Telstra Retail: Full Time Customer Service and

    1 week ago

    Launceston, Australia Telstra Full time

    **Employment Type **:Permanent **Closing Date **:20 Dec 2024 11:59pm **Job Title **:Telstra Retail: Full Time Customer Service and Sales Consultant LAUNCESTON **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store...

  • Tasequip - Customer Service Officer

    2 months ago

    Launceston, Australia Tasmanian Government Full time

    Department of Health Community, Mental Health & Wellbeing CMHW - Tasmanian Health Services Applications must be submitted by Sunday 29 September, 2024 11:55 PM **Position details**: **Applications close**: - Sunday 29 September, 2024 11:55 PM AEST**Award/Classification**: - Health and Human Services (Tasmanian State Service) Award, General Stream, Band...

  • Telstra Retail: Customer Service

    4 months ago

    Launceston, Australia Telstra Full time

    Employment TypePermanentClosing Date30 Dec 2024 11:59pmJob TitleTelstra Retail: Customer Service & Sales ConsultantJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative...

  • Retail Store Leader

    1 month ago

    Launceston, Tasmania, Australia Frontline Retail Regional VIC & TAS Full time

    Role OverviewWe are seeking a highly skilled and experienced Retail Store Leader to join our team at Frontline Retail Regional VIC & TAS. As a key member of our leadership team, you will be responsible for driving sales growth, managing store operations, and developing a high-performing team.Key ResponsibilitiesDevelop and implement sales strategies to drive...

  • Retail Store Manager

    4 weeks ago

    Launceston, Tasmania, Australia Frontline Retail Regional VIC & TAS Full time

    Key Responsibilities:You will be responsible for leading a team of sales professionals in a dynamic retail environment. Your key responsibilities will include:Sales Management: Drive sales growth and achieve sales targets through effective sales strategies and techniques.Team Development: Develop and mentor your team to ensure they have the skills and...

  • Retail Store Operations Manager

    7 days ago

    Launceston, Tasmania, Australia Frontline Retail Regional VIC & TAS Full time

    Job OverviewFrontline Retail Regional VIC & TAS is seeking an experienced and skilled Store Manager to join our team in Launceston. As a key member of our retail operations, you will be responsible for leading the store team to achieve sales targets and delivering exceptional customer service.

  • Fashion Retail Sales Manager

    1 week ago

    Launceston, Tasmania, Australia Frontline Retail Regional VIC & TAS Full time

    About UsAt Frontline Retail, we pride ourselves on providing stunning and classic tailored products that reflect the diverse and unique Australian spirit.We are seeking a highly motivated and experienced Fashion Retail Sales Manager to join our team in Launceston, VIC.Key ResponsibilitiesSales Management: Develop and implement effective sales strategies to...

  • Senior Retail Manager

    3 weeks ago

    Launceston, Tasmania, Australia Frontline Retail Regional VIC & TAS Full time

    **Opportunity Overview**Frontline Retail Regional VIC & TAS is seeking a highly skilled and motivated Senior Retail Manager to lead their Launceston boutique. As a key member of the team, you will be responsible for driving sales and delivering exceptional customer experiences.**Key Responsibilities**Drive sales and achieve revenue targets through effective...

  • Customer Service Representative

    4 weeks ago

    Launceston, Australia MyState Limited Full time

    Full time and Part Time Opportunity - Make your start in the finance sector! - $60,239.00 full time equivalent salary! (Pro rata for part time) Are you a driven and customer-focused individual with a passion for delivering exceptional service? MyState is seeking a dynamic Customer Service Representative to become the face and voice of our bank. As a key...

  • Customer Service Representative

    1 month ago

    Launceston, Tasmania, Australia Telstra Full time

    At Telstra, we're looking for a talented Customer Service Representative to join our team in-store. As a Retail Sales Consultant, you will be the face of our brand, providing exceptional customer service and sales support to our customers.Key Responsibilities:Deliver outstanding customer service and sales support to customersBuild strong relationships with...

  • Customer Service Team Member

    3 weeks ago

    Launceston, Tasmania, Australia Bunnings Full time

    About Bunnings:Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand, catering to consumer and commercial customers. Our team members are the face of Bunnings, providing a friendly and helpful service to everyone who walks through our doors.Key Responsibilities:Provide exceptional customer service, ensuring...

  • Customer Experience Specialist

    1 week ago

    Launceston, Tasmania, Australia Spendless Shoes Full time

    About Spendless ShoesWe are Australia's most successful footwear retailer, with over 200 convenient stores and a huge range of styles to suit every member of the family.Our StoryWe've been helping millions of happy Australians find their perfect shoes for the past 30 years. Our team members are passionate about delivering exceptional customer experiences and...

  • Customer Service Representative

    3 weeks ago

    Launceston, Tasmania, Australia Telstra Full time

    Job OverviewWe are seeking an experienced Customer Service and Sales professional to join our team at Telstra.As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our Tasmanian stores.Key ResponsibilitiesProvide quality customer service to all customers, ensuring their needs...

  • Sales and Customer Service Professional

    6 days ago

    Launceston, Tasmania, Australia The Just Group Full time

    About the RoleWe are seeking a motivated and customer-focused Sales Assistant to join our team in Launceston. As a Sales Assistant, you will be responsible for providing an exceptional shopping experience for our customers, building relationships and ensuring they find their perfect pair of denim.The ideal candidate will have a passion for fashion, excellent...

  • Retail Store Leadership Opportunity

    1 week ago

    Launceston, Tasmania, Australia Frontline Retail Regional VIC & TAS Full time

    About UsFrontline Retail Regional VIC & TAS is a proud and passionate fashion business in Launceston, offering stunning and classic tailored products for our country lifestyle and culture.Our OfferCompetitive base salary of up to $65,000 + SuperJob DescriptionAs a successful Store Manager, you will be responsible for leading from the front to achieve store...

  • Customer Service Team Member

    1 month ago

    Launceston, Tasmania, Australia Bunnings Full time

    About BunningsBunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand, catering to consumer and commercial customers.The RoleAs a Customer Service Team Member, you will be the face of Bunnings, providing a friendly and helpful service to every customer who walks through our doors.Key ResponsibilitiesProvide...

  • Retail Customer Experience Specialist

    3 weeks ago

    Launceston, Tasmania, Australia Telstra Full time

    About the RoleWe're on the lookout for a highly skilled and motivated individual to join our team as a Retail Customer Experience Specialist.Key ResponsibilitiesProviding exceptional customer service and support to our customersIdentifying and developing customised solutions to meet our customers' needsWorking collaboratively with colleagues to achieve sales...

  • Customer Service Representative

    7 days ago

    Launceston, Tasmania, Australia Randstad Full time

    We are seeking a dedicated and customer-focused professional to join our team in Launceston. As a Customer Service Officer, you will be the first point of contact for customers, providing exceptional service and handling inquiries.About the Role:Responding to customer inquiries via phone, email, and in personProviding accurate information and assistance with...

  • Customer Service Representative

    1 month ago

    Launceston, Tasmania, Australia Randstad Full time

    About the Role:We are seeking a dedicated and customer-focused individual to provide exceptional service, handle inquiries, and resolve issues efficiently. As a Customer Service Officer, you will be the first point of contact for customers, ensuring customer satisfaction and supporting the team in day-to-day operations.Key Responsibilities:Responding to...