Sales & Logistics Administrator - Sydney

7 months ago

Sydney, Australia Orlebar Brown Full time

**JOB TITLE**: Sales & Logistics Administrator

**ROLE TYPE**:Permanent Full Time or Permanent Part Time

**DEPARTMENT**: Retail

**REPORTS TO**: Store Manager

**LOCATION**: Sydney CBD

**SALARY**:Competitive

**START DATE**: ASAP

**OUR PURPOSE & VALUES**

Purpose - To encourage, excite and enable everyone to **HOLIDAY BETTER**. It’s why we get up in the morning. It’s why we exist.

Promise - O.B **FEELS SUMMER**. Our approach to HOLIDAY BETTER is an attitude. It is a promise and that is to always ‘**FEEL SUMMER**’.

Values - **VIBRANT, TAILORED, BRAVE.**

**THE POSITION**

As a Sales & Logistics Administrator you will oversee the logistics of the store. You will manage stock movements and online platform operations, whilst being a true ambassador of the brand, reflecting our ‘Feel Summer’ promise with clients, helping them to ‘Holiday Better’ at all time.

**WHAT THE ROLE LOOKS LIKE**

**As a Sales Advisor**
- The ultimate aim of the role is to develop long-lasting relationships with O.B clients whom you will help to Holiday Better.
- You will be Vibrant, Tailored and Brave in your approach to teamwork, service and sales.
- You will be confident and competent in both welcoming and with engaging our clients, using your outgoing personality to positively impact their experience.
- You will demonstrate the ability to go above and beyond for our clients and inspire them to Holiday Better at all opportunities.
- Keep in touch with clients beyond the shop floor, using the provided clientelling tools and platforms.
- Work as part of a team - collaborating to ensure retail operational excellence and great client care.
- Develop a deep understanding of of how exceptional customer service impacts the business in terms of sales, KPIs and ultimately, customer relationships.
- Identify client needs and be eloquent when answering all product-related questions.
- Be an excellent story-teller - breathing life into our collections and filling the store with a ‘Feel Summer’ attitude.
- Be able to respond to queries regarding price, look, feel, texture and the key features of Orlebar Brown pieces.
- Be fast and thorough in the resolution of client requests, particularly with those relating to availability and sourcing of product.
- Show passion for O.B collections and be confident in client styling and wardrobe building.
- Take every opportunity to expand the Orlebar Brown client base and actively foster the growth of brand loyalty through the nurturing of both new and existing client relationships.
- Take pride in shop floor presentation standards and work with the wider team to ensure we always look our best.
- Attend regular training sessions on seasonal product launches to ensure knowledge is up to date.

**As a Logistics Administrator**
- You will oversee the operation of online platforms from the store end (Marketplaces, Employee sale portal, OneStock, Click&Collect etc.). This will include but may not be limited to picking & packing orders, organising shipment of said orders and maintaining accurate inventory control across these platforms.
- You will be responsible for the receiving and allocation of inbound stock, packaging and store consumables, ensuring the storage space is well maintained and properly optimised for operational efficiency.
- Conduct a physical stock take on a regular basis, ensuring its accuracy.
- Coordinate stock transfers both to and from other stores as required and assist with the consolidation of stock at the end of every season.
- Contribute your views and feedback on the daily and weekly store reporting, sharing your stories with the wider business.

**REQUIRED QUALIFICATIONS**
- Ability to build rapport with our clients.
- A demonstrated passion for the brand, and an affinity for our promise and our purpose.
- A willingness to adapt and take on new challenges.
- A professional image at all time and be an O.B ambassador.
- Strong skills in prioritisation and multi-tasking.
- Excellent verbal and written communication skills.
- Attention to detail in maintaining high standards in a store environment.

**WHAT WE OFFER**
- Work in a diverse and inclusive team of people from whom we learn from every day.
- The chance to train and develop your skills in a fun and fast-paced working environment.
- Contribute to the establishment and growth of a new luxury resort wear offer in Australia.
- Competitive benefits package as part of the Chanel group.

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