Community Service Lead Newcastle and Maitland

7 months ago

Newcastle, Australia Aruma Full time

**Community Service Lead**:
**Newcastle and Maitland**:
**About Us**:
At Aruma, we believe in the power of diversity and inclusivity. Our mission is to defend human rights and create a world where every individual is treated with dignity and respect. We're committed to building a team that reflects the rich tapestry of humanity.

People love to work at Aruma because they get the satisfaction of knowing they are Supporting people to live a great life, the life they want, the life they choose. Aruma is **BRAVE**. That's what makes us a trailblazer, being part of our team means you need to meet our BRAVE behaviours (**Bold**, **Respectful**, **Authentic**, **Value Teamwork**, **Excellent**).

**About the role**:
Reporting to the Manager, Community you'll lead a dedicated team of Support Workers and partner with Management to support efficient service delivery. This exciting role will see you champion the lives of people living with a disability and support Aruma's strategic and operational goals.

**Key Responsibilities**:

- Preparing and maintaining rosters for a team of Disability Support Workers and ensuring a person-centred approach to customers.
- Excellent customer service skills and the ability to communicate effectively with people with disabilities, their families, health professionals and our Disability Support Workers.
- Demonstrated ability to work in a fast-paced environment.
- Excellent time management and problem-solving skills, including the ability to prioritise tasks, pay attention to detail and input accurate data to maintain customer documentation.
- Complete on a rotating roster the Emergency after hours line.
- Supporting and empowering Disability Support Workers
- Provide mentoring and coaching to staff.
- Quality and Compliance
- Financial and Business Management

**Benefits of working with Aruma**
- ** Salary Packaging**: Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free.
- ** Fitness Passport**: Access to subsidised Gym membership
- ** Employee Assistance Program**: Free confidential service including Money Assist, Legal Assist, Family Assist and Nutrition/Lifestyle Assist.
- ** Training**: Opportunity for Cert IV accredited training through our RTO
- ** Discounted Health Insurance**:Access to a range of discounted health and wellness services through Bupa.
- ** Recognition & Rewards**: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night
- ** Job Satisfaction**: Through making a real difference in peoples’ lives within a values-driven organisation.

**About You**:

- Passionate about human rights and creating positive change.
- Empathetic and compassionate, with a keen understanding of diverse experiences.
- Excellent communication skills to be the voice that resonates with others.
- Enthusiastic team player, eager to collaborate and inspire.
- Hold current or willingness to obtain relevant regulatory requirements (as per role and/or State).

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