Service Delivery Lead

3 months ago

Newcastle, Australia Catholic Diocese of Maitland-Newcastle Full time

**Introduction**:
The Opportunity
This is a permanent full-time role within our Technology Services department based at our Hunter St Campus in Newcastle West.
About You
Benefits of Working With Us
- Directly contribute to improving the lives of many in the community.
- Receive an attractive salary with salary packaging available.
- 1-week shutdown over Christmas and New Year annually (includes 3 days of additional paid leave + public holidays)
- Paid parental leave.
- Flexible work arrangements are available.
- Hybrid work option available, WFH 2 days per week.
- Discounted gym membership through Fitness Passport.
- Ongoing training and development opportunities.
- A great, friendly environment of dedicated and passionate co-workers.
- Corporate benefits include EAP, flu shots, and more.
- Modern office facilities, including a coffee machine.
- On-site Café.

Join us today
**Description**:
Position Description
Reporting to the Service Delivery Manager, this role will partner with stakeholders, business units, suppliers and Technology Services team members to support the strategic and operational delivery of IT Services.
Through effective engagement, the role will help drive innovation and continual improvement through existing and developing technologies.
**Skills and Experiences**:
Experience/Criteria
- Experience in partnering with business representatives and stakeholders to drive organisational efficiencies and positive change within the IT department of a large enterprise.
- Strong communication and interpersonal skills, with a proven ability to liaise effectively with colleagues, leadership, and stakeholders on complex issues and champion services.
- Strong negotiation and influencing skills and the ability to explain technical concepts to non-technical people and vice versa.
- Working knowledge of project delivery methodologies.
- A base understanding of relevant IT best-practice frameworks, such as IT service management (ITIL).
- Excellent oral and written communication and interpersonal skills with an ability to engage, manage, negotiate, influence and establish effective relationships with a wide range of people.
- Excellent problem-solving and multitasking skills, with the ability to understand business process lifecycles and identify opportunities for improvement.
- Proven understanding of productivity and collaboration services and how they can be applied within the enterprise, such as Microsoft 365, Adobe Creative Cloud, ServiceNow, TechnologyOne and Zoom.

**Qualifications**:
Required
- Postgraduate qualifications or progress towards postgraduate qualifications relating to IT Services or IT Project Management; or extensive relevant experience within a diverse Information Technology environment; or an equivalent combination of relevant experience and education/training.

Desirable
- Possession of a Project Management certification such as PRINCE 2 or PMBOK.
- Possession of an IT Service Management certification such as ITIL V4.
- Possession of a Change Management certification such as Prosci
- Possession of a Business Analyst certification such as ECBA

To Apply
Please provide a current copy of your Resume and a Cover Letter that addresses the two criterion points below:

- Why you want this role and how it aligns with your career goals.
- Your qualifications and experience in a similar position.

**Applications close**: 11:59pm Sunday, 3rd November 2024
Additional information
The Diocese of Maitland-Newcastle is committed to safeguarding children and vulnerable persons and preventing those in our care from suffering abuse or neglect. It is committed to implementing and maintaining compliance with the NSW Child Safe Standards and the National Catholic Safeguarding Standards and takes a zero-tolerance approach to abuse of children or vulnerable persons.
All who work in the name of the Diocese must comply with the Diocesan Safeguarding Framework Policy and act in accordance with the Diocese’s Code of Conduct which includes the Diocese’s Safeguarding Commitment Statement. Employees are required to undergo a National Police Check and retain a valid NSW Working with Children Check where necessary, in accordance with legislation.

  • Air Conditioning Service Technician

    7 months ago

    Newcastle, Australia Lead Group Consultancy Full time

    Monday to Thursday. 3 DAY WEEKEND - Newcastle based company - $45 per hour depending on experience with company vehicle - A strong focus and commitment towards OH&S in the workplace - Excellent customer service and time management skills - Great communication skills - A positive attitude, flexibility, and willingness to develop skills - A current and valid...

  • Senior Service Innovation Lead

    1 month ago

    Newcastle, New South Wales, Australia HOBAN Recruitment Full time

    About the OpportunityWe are seeking an experienced Senior Service Innovation Lead to join our team in Newcastle NSW. In this role, you will take on a leadership position within the Service Design Division, overseeing complex design and stakeholder initiatives that ensure the delivery of high-quality, participant-centred services.As a key member of our team,...

  • Strategic Service Design Lead

    2 months ago

    Newcastle, New South Wales, Australia HOBAN Full time

    Service Design RoleAs a high-impact Service Designer at HOBAN, you will lead complex design initiatives within the Service Design Division, ensuring the delivery of high-quality, participant-centred services. You will manage a dedicated team, influence decision-making, and drive process, platform, and practice improvements that align with the Participant...

  • Delivery Driver Customer Service Agent

    3 days ago

    Newcastle, Australia Iridium Logistics Full time

    Are you a customer service focused delivery driver who likes to be busy? With no day being the same you will be responsible for providing delivery service of household grocery items to local homes and small businesses within NEWCASTLE and surrounding areas. About the position: You will be responsible for loading and checking stock, vehicle safety checks,...

  • Delivery Driver

    7 months ago

    Newcastle, Australia Newcaslte Glass Full time

    A current MR / HR license required - Based at our manufacturing & delivery station in Mayfield west Newcastle - Deliver and pick-up consignments - Practice safe driving and loading activities - Deliver product and service to end customers on a friendly manner (including business clients and retail customers) - Full time Mon - Fri from 7:00am to...

  • Delivery Driver

    7 months ago

    Newcastle, Australia Newcaslte Glass Full time

    Based at our manufacturing & delivery station in Mayfield west Newcastle - Deliver and pick-up consignments (MR license required) - Practice safe driving and loading activities - Deliver product and service to end customers on a friendly manner (including business clients and retail customers) - Full time Mon - Fri from 7:00am to 15:00pm **Salary**: From...

  • Principal Project Delivery

    7 months ago

    Newcastle, Australia HAYS Full time

    Project Delivery Professional | Execution, Handover, Commissioning and Close-out | 6 month plus Contract **Your new company** Our client has an enviable background within our region’s mining history and presents with a global portfolio of operations. They are currently looking for a Principal Project Delivery, in which you will be actively involved in...

  • Community Service Lead Newcastle and Maitland

    7 months ago

    Newcastle, Australia Aruma Full time

    **Community Service Lead**: **Newcastle and Maitland**: **About Us**: At Aruma, we believe in the power of diversity and inclusivity. Our mission is to defend human rights and create a world where every individual is treated with dignity and respect. We're committed to building a team that reflects the rich tapestry of humanity. People love to work at Aruma...

  • Service Lead, Community

    5 hours ago

    Newcastle, Australia Aruma Full time

    New Structure Newcastle locations - Be supported with Nationally recognised training with Aruma RTO - $39.26 to $42.24 per hour + super + paid kms **About the Role** Four positions available, 3 x New Castle. Some travel will be required across the Lake Macquarie region where required. Reporting to the Manager, Community you'll lead a dedicated team of...

  • Delivery Coordinator

    7 months ago

    Newcastle, Australia HAYS Full time

    Are you an organised project professional? We are seeking a skilled Project Coordinator to drive outcomes! **Your new company** Our client is an innovative institution committed to excellence in research and technology. This organisation is currently undergoing major technology transformations to enhance services and streamline operations. **Your new...

  • Service Driver

    7 months ago

    Newcastle, Australia A.I.R Recruitment Full time

    Our client is an industry leader providing services to the industrial, mining, health care, education, manufacturing and hospitality sectors. Although a global company, they operate from more than 20 branches across Australia. Due to growth we’re seeking a Service Driver to join their team. Within this role you will be responsible for the delivery and...

  • Courier/delivery Driver

    3 months ago

    Newcastle, Australia Ghangas Logistics pty Ltd Full time

    Job Title: Courier Delivery Driver Location: Newcastle Metro and Regional Areas **Job Type**: Full time -Part-Time (4-8 hours/day), Monday to Saturday About the Role: We are seeking a reliable and efficient Courier Delivery Driver to join our team. In this role, you will be responsible for delivering packages across Newcastle and surrounding regional...

  • Team Leader Project Delivery

    2 months ago

    Newcastle, Australia Hunter Water Full time

    Get the balance right - flexible working options available - Ongoing career development opportunities - Support the sustainable delivery of an essential service to the Lower Hunter community We are seeking a Team Leader Project Delivery to join our Customer Services Division, Development Services team. **Our Company** At Hunter Water our Values define who...

  • Asset Performance Lead

    7 months ago

    Newcastle, Australia NSW Department of Communities and Justice Full time

    Division: Homes NSW- Location: Newcastle, NSW, AU, 2300- Req ID: 66528**Asset Performance Lead** **Location - Newcastle** **Employment type - Ongoing** **Salary - $120,859-$133,183 + employer superannuation contribution** **Your role** **Do you have a passion for customer service and would like to use your trade/building/construction industry knowledge...

  • Administration Lead

    7 months ago

    Newcastle, Australia UGL Limited Full time

    **UGL** is a diversified services company delivering critical assets and essential services that sustain and enhance the environment in which we live. Our capabilities extend across a broad range of services and whole-of-life solutions for diverse industries, utilising world leading, sustainable and innovative technologies. We partner with some of the...

  • Delivery Manager

    2 months ago

    Newcastle, Australia nib health funds Full time

    Let’s talk about who we are The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare...

  • Logistics Delivery Professional

    2 weeks ago

    Newcastle, New South Wales, Australia LLS Australia Full time

    We are seeking a highly motivated and experienced Logistics Delivery Professional to join our team in Newcastle. As a key member of our operations team, you will play a vital role in ensuring the safe and efficient delivery of goods across various locations.About LLS AustraliaLLS Australia is a reputable national logistics organization with over 30 years of...

  • Service Designer

    6 months ago

    Newcastle, Australia DFP Recruitment Services Full time

    **Job description**: Job description - ** Federal Government opportunity in Newcastle Location**: - ** 12-month contract with extension.** **The Role** The APS6 and EL1 Service Designer is accountable under broad direction to undertake complex work that delivers quality outcomes across the functions of client's frontline Service Delivery Operations. The...

  • Ecological Project Delivery Director

    1 month ago

    Newcastle, New South Wales, Australia Umwelt Full time

    About the RoleWe are seeking an experienced Portfolio Manager to oversee our NSW portfolio of ecology projects, ensuring timely delivery and alignment with organisational goals.Key Responsibilities:Lead and manage a diverse portfolio of ecological projects, controlling budgets and driving project success.Develop and maintain strong relationships with...

  • Leading Hand

    7 months ago

    Newcastle, Australia Verve Partners Full time

    Consistent and strong pipeline of work. - Enjoy a competitive hourly rate and attractive overtime opportunities. - Collaborative and professional team. The Company Our client is a competitive OEM producing innovative motor and hydraulic solutions for their clients across the medical, food, pharmaceutical and industrial sectors. Due to growth and internal...