Venue and Wine Experience Manager

3 days ago

Barossa, Australia Penali Cellar Doors Full time

Published- 6 May 2024- Location- 435 Angaston Road, Angaston, Barossa, Australia- Category- Manager- Job Type- Full-time- Closing Date- 3rd June 2024**Description**:
**Saltram Wine Estate, Barossa, South Australia**
- Iconic, Barossa wine brand
- Lead a passionate hospitality team
- Generous salary and benefits

**About Saltram**

No history of the Australian wine industry is complete without the mention of Saltram Wine Estates. One of the founding wineries of the Barossa Valley, Saltram has been crafting wines since 1852.

Today, Saltram remains an ever-popular destination for visitors seeking to experience our award-winning wines, historic winery and renown restaurant, Salter’s Kitchen.

**The Role**

We are looking for an experienced venue and wine experience manager, with the energy and passion to showcase our wines and lead this amazing venue to reach its full potential.

This newly created role will oversee the daily operations of the venue (including the restaurant, cellar door, tours and events) and lead the cellar door wine program to the next level. You will ensure seamless operations, lead a high-performing team, and build our reputation as a premier destination in the Barossa Valley.

You will bring a passion for wine and food hospitality and exceptional customer service. You’ll work predominately daylight hours, including weekends.

**Key Responsibilities/ Accountabilities**:

- Develop best in class wine and food experiences and ensure execution to the highest level
- Be responsible for all cellar door tasting experiences, leveraging all opportunities including assets, awards and ideas to drive sales
- Be accountable for venue performance, including Profit & Loss accountability, inventory and cost management, customer satisfaction and forecasting.
- Manage completion or allocation of tasks such as effective roster to budget management, stock control including stock ordering and stocktaking. Managing venue invoice costs and processing.
- Hire, train, schedule and manage team members to achieve results.
- Build a positive team culture through leading, training and motivating team members to deliver an excellent customer experience, ensuing all customer satisfaction metrics are met.
- Ensure that all processes, RSA and policies are adhered to and that the workplace is safe, inclusive and free from harassment or discrimination.
- Be the face of the venue and be active in local tourism/wine/food forums and drive collaboration with other Barossa wineries and businesses

**Qualifications and Experience**:

- Be a natural leader with a hands-on approach
- Have a positive attitude and friendly, approachable style
- Demonstrated experience (5+ years) managing a multi-faceted venue
- High level wine knowledge and wine communication skills
- Ability to build high functioning and performing teams
- Deal with challenges by offering practical solutions in a timely manner
- Bring strong business acumen with proven record of achieving results
- Experience in marketing activities to build awareness and promote the venue
- Possess exceptional leadership, organisational and time management skills
- Be passionate about the hospitality industry
- Hold a full A class driving licence.
- RSA badge.

The Saltram story is one of Australia’s wonderful wine success stories. With the wines today crafted by Winemaker Alex MacKenzie, and a renewed focus on growing our cellar door, it’s a great time to join our exceptional team.

**About Penali Cellar Doors**

Penali Cellar Doors are the proud custodians of the cellar doors at four of Australia’s most iconic wineries
- Coldstream Hills [Yarra Valley], Saltram [Barossa], Wolf Blass [Barossa] and Wynns [Coonawarra]. In partnership with Treasury Wine Estates, the Penali Cellar Doors team are passionate ambassadors of these great brands.

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