![Baptist World Aid Australia](https://media.trabajo.org/img/noimg.jpg)
Supporter Engagement Coordinator
1 month ago
Posted: 17/08/2023
Closing Date: 11/09/2023
Job Type: Permanent - Part Time
Location: North Ryde NSW
Job Category: Supporter Engagement - Inbound
**Why Baptist World Aid Australia?**
If you have a desire to be part of a passionate, committed, people-oriented organisation that is committed to ending povertythen you’re in the right place
Baptist World Aid Australia is an international Christian development organisation working in 24 countries. We partner with like-minded organisations overseas to implement community development and disaster projects that empower communities to lift themselves out of poverty. Last year, our work benefited over 800 000 people.
When you join Baptist World Aid, you’ll become part of a rich, 60-year history. As a valued member of our team, you’ll be integral to achieving our mission of helping Australians tackle the injustice of global poverty.
We’re looking for someone with the know-how, passion, and commitment to inspire our faithful supporters to action on povertyis it you?
**Who we are looking for?**
If you want to work in a supportive team environment alongside passionate and talented individuals who have a genuine passion for the work that we do, then this could be the right role for you As part of the Supporter Engagement team, you will take responsibility for listening to and responding to supporter needs & queries. This role, through the provision of excellent supporter care, is critical in ensuring supporter retention, building loyalty and growing engagement. You will also be responsible for maintaining database information with accuracy and integrity, including investigating and implementing strategies for more effective data cleanliness. You will be comfortable providing support and supervision to the volunteers in our Supporter Engagement team.
This role is ideal for a self motivated, driven individual. You take pride in your ability to provide exceptional customer service. You have an excellent phone manner, outstanding written communication and a generally positive attitude. You will not only be happy to go the 'extra mile', but you will find great joy in troubleshooting and finding solutions and getting things done Ideally you will have experience working with databases or CRM systems and you may have previous experience in customer service or sales.
Please click here for the position description.
**Desired Skills and Experience**:
**Essential Skills and Experience**
- Christian with alignment to the values of Baptist World Aid.
- Excellent verbal and written communication skills.
- Advanced Microsoft Office skills.
- Demonstrated ability to work autonomously, employ initiative, prioritise tasks, and exercise discretion and a high level of confidentiality and meet deadlines
- Excellent interpersonal and negotiation skills; with ability to provide exceptional customer service to both internal and external stakeholders.
- Experience working with Not for profits will be well regarded
As a Christian, you’ll share our vision for a world without poverty as God intendsand participate enthusiastically in prayer sessions, biblical reflection sessions.
**Why work with Baptist World Aid?**
**People**
Work with a team of people who are as passionate about ending poverty as you are
**Culture**
Motivated by love, we respect and value all peoplestarting with each other.
**Salary sacrificing**
We offer salary sacrificing, which means in effect part of your pay is paid tax free, giving you more money in your take home pay.
**Flexible working arrangements**
We offer flexible working arrangements, which means you can maintain that work / life balance
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