Call Centre Representative

4 days ago


Melbourne, Australia Weploy Full time

**Benefits**:

- Incredible opportunity with one of Australia's leaders in private Health Insurance
- **5 Months + casual position starting 20th Jan**with potential of extension or permanency thereafter
- **Fully work from home**:

- **Competitive Hourly Rate**:$34.48+ super
- **Hours**: Full-time casual, rotating roster (provided fortnightly) across Mon to Fri between 8.00 am to 8.00 pm

**Your Next Role**:
Are you ready to grow your career with one of Australia's most trusted health insurance providers? **Our client** is looking for enthusiastic, customer-focused individuals to join our team as **Community Consultants**. This is not just another job - it's a chance to be part of something special with **unparalleled training and development**. We are committed to giving you all the time and support you need to **thrive in the Private Health Insurance (PHI) space**.

We**believe in setting our team up for long-term success. That's why the blend of classroom + practical training is designed to give you a deep understanding of Private Health Insurance.

**What You'll Be Doing**:

- You'll start on phone calls, learning the ropes by handling simple customer inquiries (e.g., updating addresses, general information).
- Then you'll tackle some complex calls, and expand your skills, learning hospital cover, extras, and more on the phones.
- Eventually gain upselling and sales related skills as you grow in your role.
- Focus on hitting KPIs for quality, compliance, process adherence, response times, and customer satisfaction.
- **3 weeks of initial training across 9-5pm VICTORIA time (AEDT). Self directed, mixed with theory facilitator with trainer and e-modules**

**Who We're Looking For**:

- Anyone with **experienced in contact centre customer service**or someone with a passion for **putting customer's first**.
- We're open to anyone with a **great attitude**, a desire to learn, and a willingness to follow process and compliance guidelines.
- Must be able to **ask the right questions,** **listen actively**, and work to **understand customer needs**.
- Someone who wants to grow their career in Private Health Insurance.

**Key Details**:

- **Start Date**:20th Jan 2025
- **Work from Home**:

- **5 Months + casual position**with potential of extension or permanency thereafter
- **Hours**: Full-time, rotating roster (fortnightly) across Mon to Fri between 8.00 am to 8.00 pm
- **Visa Holders Accepted**: Yes As long as you can work consistent 37.5 hours each week with no restrictions across the 5 months please apply


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