Operations Manager

2 weeks ago


West Gosford, Australia Coast Transport Services Pty Ltd (TA Central Coast Taxis) Full time

Coast Transport Services Pty Ltd (T/A Central Coast Taxis) provides a customer oriented 24/7 taxi service for residents and visitors to the district, which spans some 1800 square kilometres from the Hawkesbury River to Catherine Hill Bay and the hinterland.

Our fleet consists of over 60 taxis including but not limited to wheelchair accessible (WAT) and maxi taxis, which are a huge success on the Central Coast. Wherever possible we offer passengers a choice of vehicle options for their transport requirements. All vehicles are equipped with modern communications and navigational systems.

Coast Transport Services Pty Ltd (T/A Central Coast Taxis) has always endeavoured to deliver quality service to our customers. We do this through our network of enthusiastic and passionate team members.

We are currently recruiting an Operations Manager to join our team and assist to enhance and deliver on our operations across the Central Coast.

The position is full-time and is based at our location in West Gosford, NSW.

**About the role**

As the Operations Manager, you will oversee the day-to-day operations of the taxi company, ensuring efficiency, quality service, and compliance with regulations. Your role involves managing staff, optimising fleet utilization, and maintaining customer satisfaction_._

**Key Responsibilities**

The role of Operations Manager will include the following job requirements;
- **Network Operations**:

- Monitor network performance metrics such as ride volume, wait times, and customer feedback, and implement strategies to improve efficiencies and quality of service.
- **Staff Management**:

- Train, and supervise telephonists, query operators, and other administrative personnel (including rostering).
- Provide ongoing support and guidance to staff, addressing any issues or concerns promptly.
- **Customer Service**:

- Ensure that customer inquiries, complaints, and feedback are addressed promptly and satisfactorily.
- Implement strategies to enhance customer satisfaction, such as improving response times and service quality.
- **Regulatory Compliance**:

- Ensure compliance with local regulations, licensing requirements, and safety standards for taxi operations (including maintaining accurate records).
- Keep abreast of changes in regulations and implement necessary adjustments to ensure compliance.
- **Financial Management**:

- Develop and manage the budget for operational expenses including staffing, and administrative costs.
- Identify opportunities to reduce costs and improve profitability without compromising service quality.
- **Technology Integration**:

- Oversee the implementation and maintenance of technology systems for dispatching, tracking, and managing taxi operations.
- Provide training and support to staff on the use of technology systems.

**Knowledge and Skills Required**
- Proven experience in operations management, preferably in the taxi or transportation industry.
- Strong leadership and managerial skills, with the ability to effectively supervise and motivate a team.
- Excellent communication and interpersonal skills, with the ability to interact professionally with staff, drivers, and customers.
- Sound knowledge of local regulations governing taxi operations.
- Proficiency in using technology systems for dispatching, tracking, and managing operations.
- Analytical mindset with the ability to analyse data and make data-driven decisions.
- Flexibility to work extended hours, including evenings and weekends, as needed.

**Length of Experience**

5 years minimum experience in Operations Management

**Next Steps**

Are you a confident person and able to take on responsibility? Do you have the qualities/skills listed and are you looking for a new challenge? This position could be right for you.

**Salary**: $30.00 - $37.00 per hour

Expected hours: 38 per week

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 25/03/2024
Expected Start Date: 03/04/2024


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