Taxi Call Centre Operator

2 weeks ago


West Gosford, Australia Coast Transport Services Pty Ltd (TA Central Coast Taxis) Full time

Coast Transport Services Pty Ltd (T/A Central Coast Taxis) has always endeavoured to deliver quality service to our customers. We do this through our network of enthusiastic and passionate team members.

We are currently recruiting Call Centre Operators (Customer Support) to join our team and assist to enhance and deliver on our operations across the Central Coast.

The position is casual and is based at our location in West Gosford, NSW.

**About the role**

The Call Center Operators are at the heart of our business. As a casual Telephonist, you will monitor call queues and assist in answering incoming calls. Operators obtain and confirm the necessary information from the customer regarding their booking, record all data accurately and dispatch the job to the fleet.

**Key Responsibilties**

The call centre currently operates 24/7. To be considered for this role you **must** be flexible and able to work rotating shifts, weekends, public holidays and night shifts on a casual and on call basis.

The role of Call Centre Operator (Customer Support) will include the following job requirements;
- Answer incoming calls and offer exceptional customer service
- Accurately obtain and confirm booking information
- Use the dispatch system to record all data and accurately dispatch bookings
- Ability to manage difficult customers
- Assist in training, coaching & mentoring other employees.
- Achieve key performance indicators

**Knowledge and Skills Required**
- Intermediate PC skills
- Strong communication skills
- Conflict resolution skills
- Ability to work in a team environment
- Ability to work in fast paced environment
- Knowledge of the Central Coast Area
- Transport to and from Central Coast Taxis

**Length of Experience**

Previous Call Centre experience is highly regarded, especially Taxi-related customer service with MTI dispatch

**Next Steps**

Are you a confident person and able to take on responsibility? Do you have the qualities/skills listed and are you looking for a new challenge? This position could be right for you.

**Job Type**: Casual

**Salary**: $25.00 - $28.00 per hour

Expected hours: No less than 9 per week

Schedule:

- Evening shift
- Night shift
- Public holidays
- Shift work
- Weekend availability

Supplemental pay types:

- Penalty rates

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 25/03/2024
Expected Start Date: 03/04/2024


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