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Customer Relationship Specialist

1 month ago

Parramatta, Australia Complete Credit Solutions Full time

Previous call centre experience will be advantageous
- Full training and support + career development opportunities
- Perfect for those who enjoy investigating and lateral thinking

Have a knack for thinking outside the box? Love helping customers and enjoy a good challenge?

Complete Credit Solutions' (CCS) mission is to provide better financial outcomes to our customers through flexible payment solutions. Established in 2012 by our Co-Founders, Complete Credit Solutions is an Australian-owned and operated business specialising in the acquisition and servicing of consumer debts, including credit cards, personal loans, and car finance.

With huge growth plans, we are now seeking like-minded individuals to join our team as a Customer Relationship Specialist, working in our Parramatta office.

**As a Customer Relationship Specialist (CRS), your role will entail**:

- Managing your own portfolio of accounts
- Locate and establish contact with our customers, building rapport and ensuring we are compliant with relevant acts/guidelines
- Investigative searches, bring out your inner private investigator
- Skip trace to locate and contact customer
- Strategising and negotiating positive outcomes for all parties

**The perks and benefits**:

- No prior experience needed, we will provide all training and support along the way (including three weeks PAID training)
- Parramatta location close to all public transport, parking, shops, cafes and dining precincts
- Internal Seniors Pathway career progression - we look to promote internally first every time
- A competitive base salary plus bonuses - HUGE earning potential
- Celebrations, award nights and team outings to recognise achievements
- Join a rapidly growing business, with three high performing teams in Parramatta, Hurstville and Gosford
- Great work culture, working alongside a high achieving, diverse, supportive and fun team
- Join a company that values wellness Access to 24/7 massage chairs, fresh fruit, free flowing barista coffee, prayer and reflection rooms and more
- Smart casual dress code

**About you**:

- The ability to work in a high-volume call centre environment in both an inbound and outbound setting
- Previous experience in financial services, banking and/or call centre roles are highly regarded
- Results driven and motivated to achieve targets
- Computer literacy skills
- Excellent verbal and written communication skills
- Enjoys problem-solving, lateral thinking and thinking ‘outside the box’
- Need to be determined, driven and motivated to succeed
- Inquisitive and enjoy investigating, building rapport and negotiating
- Being open, honest and having a strong work ethic
- Ability to always remain professional, respectful, and cooperative
- Comfortable learning new systems and ways of working

**Essential Criteria**
- Note this is a full time position - work hours are Monday to Friday 8:30am - 5pm
- As part of the CCS Recruitment process, successful applicants will be required to complete a National Police Criminal History Check before they receive an employment offer._
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Call us on 02 8898 0176 if you have any questions

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