Insurance Customer Service Specialist

3 weeks ago

Parramatta, New South Wales, Australia Randstad Australia Full time

Your new company

Join a recognised industry leader on their journey to make sure their customers are living a healthier, longer and better life. This insurance specialist has made it their mission to make a difference in people's lives through a strong sense of commitment and purpose. People love coming to work with them as they do really value their employees.

Your new role

As a Customer Service Specialist you will play a key role in making sure their customers are being provided with the best possible care on a day to day basis. Some of your responsibilities will include:

Answering customer queries via phone and email in relation to existing and new policies, always focusing on the customer's needsEducating advisers and customers on general policy informationBeing the first point of contact for all general queriesEnsuring that customer requests are actioned within set time frameParticipating in team meetings and driving initiatives and developments Your skills and experience Ideally have insurance experience or strong customer service skillsYou will have a natural ability and desire to help othersStrong written and verbal communication skills should be second nature to youYou understand what it means to work in a process driven and time demanding environment and do so with easeYou are tech savvy with all things MS Office Your benefits Competitive salary Great team cultureWork for an established company that can support you in your career growth You will love working with them Your next step Does this sound like something you are interested in? If the answer is 'yes' then we would love to hear from you To launch your career simply click 'Apply now' and attach an updated copy of your CV, or if you have any questions and wish to have a confidential conversation contact me on At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. experience 1 year
skills Retail, Hospitality, injury, Pharmacy assistant, Contact Centre, Customer Service, Insurance, General insurance, Home Content, Product, Sales, Superannuation, Problem Solving, ecommerce, finance, life insurance, branch, graduate
qualifications None
education Secondary School/High School

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