Ndis Plan Management Provider Liaison Lead

4 weeks ago

North Geelong, Australia Canny Group Full time

Are you someone who wants to make a difference in people's lives?

Working from our spacious, open-plan, light-filled and newly refurbished office in the Federal Mills Business Precinct, you will find yourself at home surrounded by luscious indoor greenery, forward-thinking team members and real people from real walks of life.

Joining our growing NDIS Plan Management team, this is a full-time position for a dynamic person-centred person who is committed to making a difference. You will be the go-to team member for provider claims and invoicing and NDIS compliance, we a wizard in efficient and accurate processing of provider claims and be a Canny Plan Management guru as well as providing a high-level of support to our Head of Plan Management.

**About You**

We don't want _just_ another person to add to the ‘staff’. We want a **team** member, someone who is looking for a workplace to call home. To truly succeed in this role, you must be enthusiastic, driven and self-motivated, thrive when working as a team, have initiative and be meticulous. Most of all, we are looking for someone who has a ‘yes, can do and willing to learn’ attitude.

So, what does a typical day in the life of an NDIS Plan Management Provider Liaison Lead look like? While we can guarantee no two days will be the same, this could be you
- Accurate and efficient processing of provider claims and participant reimbursement within the Canny Plan Management nominated timeframe;
- Liaise with providers to guide them on compliance with NDIS requirements and resolve and escalated invoicing issues;
- Provide guidance, advice and training to team members on provider invoice compliance, invoice processing and efficient use of our CRM;
- Ensure quality record keeping and capturing of relevant information;
- Maintain current knowledge of NDIA, NDIS and the disability sector, in particular in relation to providers; and
- Actively participate in business growth targets and stakeholder satisfaction.

**Key Selection Criteria**
- Comprehensive working knowledge and understanding of the _NDIS Pricing Arrangements and Price Limits_and associated NDIA and NDIS Quality and Safeguards Commission information and documentation;
- Experience and high-level skills in accurate and efficient accounts payable processes;
- Experience in the use of CRM and financial software platforms;
- Understanding and commitment to person-centred support and service to people with disability;
- Proven ability to identify, prioritise and manage multiple tasks and conflicting deadlines;
- Experience in delivering high-quality outcomes through relationship management and high-volume interactions;
- Excellent interpersonal, verbal and written communication skills;
- Valid NDIS Workers Screening Check;
- Valid Victorian Working with Children Check (Employee);
- Satisfactory Police Check;
- Satisfactory Bankruptcy Check; and
- Rights to work in Australia.

**Extra desirable requirements would look like ** Acceptance of the Canny ethos “all people, all walks of life” and a determination to treat all people who interact with our office, in any capacity, with great respect in line with our ethos.
- Ability to work well with all team members, inclusive of all personalities, in line with our Canny Culture;
- Contribute to the maintenance of effective communication channels;
- Identify and communicate to your manager, any issues or concerns impacting upon your performance and also make suggestions that will improve service quality;
- Willingness to participate in the development and implementation of any new programs and/or projects; and
- Self-motivation to continually update skills and knowledge by participating in training and education.

**What is our point of difference?**

We are a family-owned business that has been operating for over 60 years, helping our clients from near and far. We are passionate about the community we work and live in and actively support our clients and local businesses.

We celebrate personal growth, thrive on learning and embrace diversity and inclusion in our constantly evolving team.

We are strong advocates for workplace flexibility, whether that be in the form of working from home or ensuring that you are front and centre at your child's awards assembly.

**Salary + Applying**

Salary will be paid commensurate with experience, however, and indicative commencement range would be: $70,000 - $85,000.

To be considered for this position, please ensure **both** a cover letter and resume are supplied.

Applications close**:22nd December 2023.**

**Salary**: $70,000.00 - $85,000.00 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Work Location: In person

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