Horsley Park Customer Service Officer

2 months ago

Horsley Park, Australia DHL Supply Chain Full time

**About us**
DHL Supply Chain offers a challenging yet exciting place to work where every day we ask you to be the best that you can be. In return we offer an excellent working environment and the security of working with the world's foremost logistics solutions provider.

At DHL, we know that people are our greatest strength. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world. Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services. We provide the best logistics services for our customers - helping them deliver better results every day.

We are exploring new and better ways to progress our business with energy and enthusiasm.

**Responsibilities**
- Manage service relationships
- Provide clear concise information and support to customers on products and services
- Accurately processing tracking enquiries
- Assist customers in queries and provide solutions in an efficient manner
- KPI reporting and delivering and maintaining SLAs
- Adhoc duties as required

**Requirements**:

- 2 - 3 years in a similar customer service environment
- Superior communication skills (verbal and written)
- Customer service focused
- Proven ability to work efficiently and thoroughly in a busy environment
- Exposure to the Supply Chain or Logistics industry
- Strong self motivation, drive & initiative
- Proven experience of problem resolution and issue management

Job Reference: AU03795

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