Client Experience Manager

2 weeks ago

Newcastle, Australia Arch Talent Full time

**Please note that we ensure privacy and confidentiality for every applicant**

**THE OPPORTUNITY**

This is a huge opportunity for a warm, friendly and professional Client Experience Manager or Treatment Coordinator to join one of the leading high-end, cosmetic dental practices in the Central Coast and Newcastle.

You can be from any industry No need to be from dental.

You’ll be playing a vital role in the clinic: You’ll be the bridge between the Dentist’s ability to provide top-notch patient care and patients being happy with their smile

You’ll be building and enhancing patient relationships on a non-clinical level for both new and existing patients.

*

The role will involve:

- Building rapport and relationships with patients before, during and after their visit to the clinic to ensure that they are happy, they feel comfortable and they receive the treatments that they want through excellent customer/client service
- Ensuring that the patient journey in the clinic is second-to-none.
- Liaise with each individual Dentist and understand what treatments the dentists are recommending to the patients
- Consult with the patients and promote the dental services to them. This will involve presenting treatment plans with different options and present payment plan options
- Answering any queries and communicating dental procedures in an easy way for them to understand.
- Very importantly, in the process you’ll ensure that the patients receive the care they need and are satisfied with the outcome of the treatment, including post-treatment check-ins.
- Administration work - ensuring that communications are recorded and noted.

*Previous dental experience is not required.*

*

**WHAT ELSE WOULD YOU LIKE TO KNOW?**
- A base pay + super + commission structure
- The treatments provided at these dental clinics are high-end and high-value, which means higher commission/bonuses for you compared to many dental clinics
- The impact you’ll be making on thousands of patients’ lives by ensuring that they receive the right treatments to help them feel more confident in their smile and their oral health
- Being the pivotal link between the dentist and the patients and ensuring both parties are satisfied
- Connecting with people, learning about them and their stories, meet people from different walks of life
- Being part of a high-energy, high-growth business
- Work in a warm, social, dynamic and non-toxic environment where everyone respects each other and respects the patients
- Be part of one of the fastest-growing practices in the region, and a practice that invests into technology and providing high-quality care in a sophisticated way

*

**THE PRACTICE**

We’re hiring for two practices, same company. They are growth-focused, high-end premium practices in Newcastle and the Central Coast (Tuggerah). They are highly patient-centric and is a key player in the region. The practice is known for its innovation, tech-savviness, high standards and quality dentistry.

There is a loyal patient base and due to word of mouth, referrals and its investment into marketing, its patient base grows by at least 130-150 patients per month, seeking out high-value treatments, which means you’ll be busy and will have fun doing it

There is a fun, warm, collaborative and supportive culture that also emanates through to the patients and your energy will radiate onto the patients and make them feel welcome.

*

**ABOUT YOU**
- You are warm, you have great interpersonal skills and you thrive on connecting with people
- You have previous professional experience in sales
- You’re reliable and punctual
- You also like to learn and implement your knowledge to help those around you - whether it’s dentists, nurses or patients
- You have excellent organisational skills, time management and attention to detail
- You like working in a fast-paced environment.

*

**Does this sound like you?**

**Please note that we ensure privacy and confidentiality to every applicant**

**Salary**: $70,000.00 - $100,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission
- Performance bonus

Ability to commute/relocate:

- Newcastle, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- sales: 3 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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