Client Support Officer

2 months ago


Newcastle, Australia St Vincent de Paul Society Full time

**Job No**:
**VIN3148**
***

**Location**:
**Newcastle**

**:

- Join a dynamic team committed to making a difference to people we assist
- Role is fit for someone with financial acumen and understanding of budget
- Maximum term to June 2024, part-time 21 hours per week based in Newcastle
- The St Vincent de Paul Society is a leading provider of community support services, whose _mission_ is to shape a more just and compassionate society._
- We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services. Our staff are recognised for their achievements and are offered promotional opportunities on a meritocracy basis within a collegiate and values driven team environment and culture._

**Your new role**:
**The NILS Client Support Officer will**:

- respond to enquiries in a timely manner
- conduct loan interviews in accordance with approved policies and procedures
- expand the reach of the NILS program through collaboration and networking with internal stakeholders and external local service providers
- support the recruitment and training of volunteers who can assist in providing client support

**To be successful, you will need**:

- Customer service experience in banking or finance related role
- Proven ability to analyse and interpret financial data
- Proficient in Microsoft Word and Excel
- Excellent relationship building and engagement skills with people from diverse backgrounds
- Good communication and listening skills



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