Network Support Officer

2 months ago


Brisbane, Australia Transurban Full time

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.

About the role

We’re seeking Network Support Officers to work within our control rooms on a casual basis. As a Network Support Officer you will be monitoring CCTV, traffic and business systems to ensure that in the instance of an event or accident, you take proactive measures promptly which minimise the impact, and maximise safety on our roads and tunnels.

You’ll join an innovative team, who remain calm and confident under pressure, and are constantly identifying appropriate actions to be undertaken to ensure safe and quick resolutions.

As our Network Support Officer, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work.

Day-to-day, you will:

- Work with different control systems to monitor and manage traffic on both open roads and in tunnels
- Maintain current awareness of the Emergency Response procedure and ensure it is followed at all times in the event of an emergency
- Liaise with Emergency Services as required to ensure that incidents are managed in accordance with relevant procedures. Your curious mind will drive you to think bigger, and find new ways to improve our processes, traffic management, and make recommendations
- Liaise with the maintenance teams regarding maintenance activities to assist the availability of traffic lanes or equipment
- Ensure any hazards, debris, abandoned or stationary vehicles are promptly, and safely handled, as per relevant procedures, processes and training

This role will suit someone with a curious mind and transferrable skills and experiences, including:

- Quick thinking and problem-solving skills to manage incidents and resources, while staying calm in high pressure and stressful situations
- Proficient use of standard computer programs and an ability to learn unique IT systems quickly
- A high level of written and verbal communication skills
- Available to work a 24x7 roster based on business requirements Flexibility to work hours during peak workload demands as required
- Ability to respond to emergency situations as required
- Confident in multi-tasking in a high speed, high volume traffic management environment whilst monitoring numerous data sources, recording information accurately whilst calmly liaising with road network users, emergency services and other groups
- A current driver’s license and transport to our control room sites

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.


**Job Type**:
Casual

Closing Date:
2023-05-02



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