Client Relationship Manager
4 weeks ago
About the role
We are searching for a passionate relationship driven individual to manage ticketing requirements for our key clients to consistently deliver events at Melbourne and Olympic Parks.
Reporting to the Ticketing Manager, this role will act as a key contact for our clients in facilitating their event ticketing needs by coordinating all aspects of ticketing services from conception to delivery.
Here are some of the game-changing things you’ll have the opportunity to be involved in:
**Event Delivery**
- Work with Australia’s biggest promoters to help bring premium artists and events to Melbourne & Olympic Parks. Leveraging your knowledge of the entertainment industry and the current market to help shape event scaling, pricing, and sale strategies for our hirers.
- Coordinate and manage Melbourne & Olympic Parks’ ticketing supplier’s activities regarding event builds, marketing, event day ticketing operations, event briefings, reporting and reconciliations.
- Collaborate with Melbourne & Olympic Parks venue teams to ensure a seamless event delivery, offering exceptional service and a world class experience to our hirers and guests.
**Marketing and Analytics**
- Utilising cutting edge data analysis tools to monitor sales trends and identify audience demographics so that you can better inform Hirers of their customers and their behaviour.
- Working with Hirers and our ticketing partner, identify sales and marketing objectives and assist in the planning and execution of targeted campaigns designed to increase yield and to meet those objectives.
What you will bring to the role:
You are a ticketing professional
You have worked within ticketing space and have an understanding of ticketing systems, reporting, on sales and the event life cycle.
You’re an expert at stakeholder management
You enjoy and thrive at building and maintaining relationships. Whether they be internal or external you value and prioritise your relationships in order to successfully deliver world class experiences.
You’re a skilled multi-tasker
You thrive in a fast-paced environment and are skilled in managing conflicting demands from multiple stakeholders and can pivot when necessary. You maintain a calm demeanour and employ high attention to detail even in time-pressured environments.
You strive to continuously improve
Innately, you are driven for ‘better’. You look for better ways of doing things that provide improved outcomes for your stakeholders. From a process perspective - efficiency and accuracy is your end goal.
The Customer is at the Heart of Everything You Do
You care deeply about the people experience. Whether it is a Hirer bringing an event to the precinct, the venue team hosting and delivering the event, a casual team member working at gates or a guest coming to see their favourite artist at one of our venues - you consider their experience at every interaction.
**A bit about us**
Melbourne & Olympic Park (M&OP) is an iconic, multi-venue precinct with few parallels globally. We showcase Melbourne to the world during the Australian Open and deliver hundreds of entertainment, sporting and community events each year across our world class venues.
At M&OP we are passionate about delivering world class customer experiences every person, every event, every time. How do we do this? By seeking out the best talent to build a high performance, integrated team who are passionate about creating exceptional experiences for our guests.
APPLICATIONS CLOSE 28th JUNE 2023
Please note successful applicants will be required to undertake a pre-employment screening. This includes but not limited to a national police check and working with children check. M&OP may withdraw an employment offer in the event of an unsatisfactory screening result.
Please note M&OP operates a direct sourcing model so we ask that agencies do not get in touch regarding this vacancy.
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