Account Representative

4 weeks ago

West End, Australia Collection House Full time

West End location a short walk from Cultural Centre and South Brisbane station
- Hybrid WFH flexibility for work-life balance and no weekends
- Supportive training and career progression

**Collection House** (CLH) is one of Australia’s largest and most respected end-to-end receivables management companies and a part of Credit Corp Group. We provide practical, customer focused solutions in collections, credit management and customer care. We have redefined our organisational purpose to “Reimagine how debt is done. Better.” to challenge ourselves to have a greater positive impact for our clients and customers.

**About your new role**
As an Account Representative, you’ll be at the frontline making outbound calls to customers on behalf of our clients' overdue accounts. Your goal is to provide exceptional customer service and varied solutions to customers whose accounts are in arrears to find fair and sustainable solutions to get them back on track. You'll listen to understand and support our customers through what are at times, complex financial matters with compassion, patience, resilience and a readiness to lean into the opportunities to share, learn and grow.

**What your new job involves**
- Manage outstanding accounts with clients from Australia’s largest institutions
- Making and receiving high volume outbound/inbound calls
- Build and establish relationships with customers with rapport and trust
- Creating positive outcomes by negotiating repayment solutions
- Problem solving and objection handling

**What we can offer you**
- Flexible hybrid work environment in as early as 3 months (2 days office, 3 days WFH)
- Fully paid training with continued support and coaching leading to growth towards promotion opportunities
- Gain a TAFE backed Certificate III in Financial Services
- Free membership and competitive rates with our Car Share partner and Novated Leasing options
- Wellbeing and health initiatives with weekly online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
- Paid volunteer days
- Social club and regular team engagement events
- ‘Dress For Your Day’ from smart casual to business attire
- End-of-Trip Facilities available for bicycle storage and showers

**Who you are**
Want to start or grow your career in Financial Services with a leading top 200ASX company? Looking for a career change or seeking more security and opportunity? The majority of our leaders once began in this same role
- Experience in a call centre, hospitality, tourism, retail, sales or similar industries
- Excellent communication skills (both written and verbal)
- A natural problem solver and solution provider
- Are driven by genuine compassion for our customers
- Love connecting with people and communicate with confidence
- Basic computer literacy skills
- A desire to learn and take on feedback

**Essential Criteria**
- Our Contact Centre operating hours are Monday to Friday, 8:00am to 7:00pm with flexibility of rotating rosters between these times
- Must be available to work permanent full-time (38 hours)

**Inclusion & Diversity**

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. SOUTH BRISBANE / WEST END 4101

**Job Types**: Full-time, Permanent

**Salary**: $54,325.00 per year

**Benefits**:

- Employee discount
- Free food
- Paid volunteer leave
- Referral program
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Rotating roster

Work Location: Hybrid remote in SOUTH BRISBANE, QLD 4101

  • Account Representative

    4 weeks ago

    West End, Australia Collection House Full time

    West End location a short walk from Cultural Centre and South Brisbane station - WFH hybrid flexibility for work-life balance and no weekends or late nights - Supportive training and career progression **About your new role** As an Account Representative, you'll listen to understand and support our customers through what are at times, complex financial...

  • Account Representative

    4 weeks ago

    West End, Australia Collection House Full time

    West End location a short walk from Cultural Centre and South Brisbane station - WFH hybrid flexibility for work-life balance and no weekends or late nights - Supportive training and career progression **About your new role** As an Account Representative, you'll listen to understand and support our customers through what are at times, complex financial...

  • Account Representative

    4 weeks ago

    West End, Australia Collection House Full time

    West End location a short walk from Cultural Centre and South Brisbane station - WFH hybrid flexibility for work-life balance and no weekends or late nights - Supportive training and career progression **About your new role** As an Account Representative, you'll listen to understand and support our customers through what are at times, complex financial...

  • Account Representative

    2 weeks ago

    West End, Australia Collection House Full time

    West End location a short walk from Cultural Centre and South Brisbane station - Hybrid WFH flexibility for work-life balance and no weekends or late nights - Supportive training and career progression **About your new role** As an Account Representative, you'll listen to understand and support our customers through what are at times, complex financial...

  • Account Representative

    2 weeks ago

    West End, Australia Collection House Full time

    West End location a short walk from Cultural Centre and South Brisbane station - WFH hybrid flexibility for work-life balance and no weekends or late nights - Supportive training and career progression **About your new role** As an Account Representative, you'll listen to understand and support our customers through what are at times, complex financial...

  • Account Representative

    3 days ago

    West End, Australia Credit Corp Full time

    West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries Hybrid WFH flexibility for work-life balance and no weekends Supportive training and career progression - gain a Cert III in Financial Services National Credit Management Limited (NCML) is a leading provider of credit and receivables management...

  • Account Representative

    1 month ago

    West End, Australia Credit Corp Full time

    West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries Hybrid WFH flexibility for work-life balance and no weekends No collections experience required! Supportive training and career progression + gain a Cert III in Financial Services Collection House (CLH) is one of Australia’s largest and most...

  • Account Representative

    3 weeks ago

    West End, Australia Credit Corp Full time

    West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries Hybrid WFH flexibility for work-life balance and no weekends No collections experience required! Supportive training and career progression + gain a Cert III in Financial Services Collection House (CLH) is one of Australia’s largest and most...

  • Service Account Representative

    6 days ago

    West Perth, Australia Otis College of Art and Design Full time

    Date Posted: 2023-11-14 Country: Australia Location: LOC7059: 610 Murray Street, West Perth WA 6005 At Otis, it’s our people that make us different. Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights. Come and join OTIS today and be part of the Forbes 2023 World's Best...

  • Key Account Sales

    3 weeks ago

    West Melbourne, Australia Nick Auditore Represents Full time

    Work with globally recognized iconic brands such as Mitchell & Ness - Lead the charge on strategic plans for our Fashion Lifestyle accounts - Hybrid Arrangement - 1 day WFH Join our starting lineup, as Key Account Sales you’ll work closely with NAR’s US Wholesale accounts to develop and execute comprehensive 360-degree strategic account plans to drive...

  • Sales Representative

    3 weeks ago

    West Footscray, Australia Cement Australia Full time

    Your goal will be to drive business opportunities that achieve revenue growth of all Packaged Products in your region. These opportunities will broadly cover two areas - account management and new business development. With quality service at the core of everything you do, you will take a relationship focus to your work and extend that support to your...

  • Key Account Sales

    1 week ago

    West Melbourne, Victoria, Australia Nick Auditore Represents Full time

    Work with globally recognized iconic brands such as Mitchell & Ness Lead the charge on strategic plans for our Fashion Lifestyle accounts Hybrid Arrangement 1 day WFHJoin our starting lineup, as Key Account Sales you'll work closely with NAR's US Wholesale accounts to develop and execute comprehensive 360-degree strategic account plans to drive both NAR and...

  • Customer Service Officer

    4 weeks ago

    West End, Australia Collection House Full time

    West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries - Hybrid WFH flexibility for work-life balance and no weekends - Supportive training and career progression - gain a Cert III in Financial Services **Collection House** (CLH) is one of Australia’s largest and most respected end-to-end receivables...

  • Collections - Customer Service Call Centre

    3 weeks ago

    West End, Australia Collection House Group Full time

    West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries - Hybrid WFH flexibility for work-life balance and no weekends - Supportive training and career progression - gain a Cert III in Financial Services **Collection House** (CLH) is one of Australia’s largest and most respected end-to-end receivables...

  • Customer Service Officer

    3 weeks ago

    West End, Australia Collection House Full time

    West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries - Hybrid WFH flexibility for work-life balance and no weekends - Supportive training and career progression - gain a Cert III in Financial Services **Collection House** (CLH) is one of Australia’s largest and most respected end-to-end receivables...

  • Customer Service

    2 weeks ago

    West End, Australia Collection House Full time

    West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries - Hybrid WFH flexibility for work-life balance and no weekends - Supportive training and career progression - gain a Cert III in Financial Services **Collection House** (CLH) is one of Australia’s largest and most respected end-to-end receivables...

  • Customer Service Officer

    2 days ago

    West End, Australia Collection House Full time

    West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries - Hybrid WFH flexibility for work-life balance and no weekends - Supportive training and career progression - gain a Cert III in Financial Services **Collection House** (CLH) is one of Australia’s largest and most respected end-to-end receivables...

  • Sales Representative

    1 month ago

    Sunshine West, Australia Borg Manufacturing Full time

    Job Details Polytec is looking for an enthusiastic and self-motivated Sales Representative to join our growing Sales team. This is a diverse role where you will be building strong relationships within the trade and design market to ensure Polytec is the brand of choice. If you're passionate about top quality decorative products, being in control of...

  • Sales Representative

    1 week ago

    Sunshine West, Victoria, Australia Borg Manufacturing Full time

    Job Details Polytec is looking for an enthusiastic and self-motivated Sales Representative to join our growing Sales team. This is a diverse role where you will be building strong relationships within the trade and design market to ensure Polytec is the brand of choice. If you're passionate about top quality decorative products, being in control of your own...

  • Sales Representative

    1 week ago

    West Footscray, Victoria, Australia Cement Australia Full time

    Your goal will be to drive business opportunities that achieve revenue growth of all Packaged Products in your region. These opportunities will broadly cover two areas - account management and new business development. With quality service at the core of everything you do, you will take a relationship focus to your work and extend that support to your...