CRM Manager

2 weeks ago

Milton, Australia smile.com.au Full time

ABOUT SMILE

Smile is a dynamic and disruptive organisation powered by a talented and dedicated Team. Our organisation consists of 4 arms including a National Dental Network, National Dental Cover, Health Fund Partnerships, and Projects & Investments. We have over 2,500 Partner Dentists and 7,000 Support Team, nearly 750 locations nationally, nearly 1.1M Members, and 9 Health Fund Partners. We’ve achieved all this in just 7 short years. Smile is experiencing rapid growth as a result of imagineering, blue ocean strategies, and a mission focused team

THE MISSION

Smile was founded because we believe that quality health care is fundamental to the enjoyment of life. We believe that a beautiful, healthy smile for life raises our self-esteem, confidence and spirit. We believe that a beautiful smile and good oral health leads to a healthier and happier life. We also know that poor oral health is linked to serious health conditions such as heart disease, diabetes, stroke, premature birth and Alzheimer's.

Smile’s mission is to make quality dental care more affordable and accessible for the people of Australia. We want to ensure that everyone can visit the dentist regularly. If there is a person in Australia who can’t afford a beautiful, healthy smile and great oral health then this matters to us even if this person isn’t our friend or family. We believe we are a group of smaller families that make up a larger family, Australia.

THE OPPORTUNITY
- Smile has a culture of unrelenting excellence and provides the real opportunity to make a positive and sustainable impact on people’s lives every day and throughout the entire country.
- You will have access to ongoing training and exceptional mentors plus the opportunity to have quarterly professional development sessions designed to achieve the 'best you'.
- You will work with a wonderfully dedicated and talented team who are also friendly, supportive, trustworthy, enduring and inspiring.
- Our headquarters are located within the inner-city on the top floor with plenty of natural light and unobstructed views of the city, river and blue skies along with lovely gardens.
- We have onsite parking plus easy access to the citycat, bus and train. Our offices are set amongst cafes, bars, restaurants, parks, yoga studio and 24 hour gym.
- Smile is the ultimate package. Challenging Mission, exceptional Team, inspiring Culture, opportunity to Impact, uncapped performance Rewards, and exciting Future.

THE CULTURE

Smile is a place where talented and dedicated people come together and work harmoniously to make a positive and sustainable difference in the lives of millions of people and our country. It is a place for exceptional people who desire working with other exceptional people. We embrace diversity and initiative as we know that it takes a myriad of ideas, expertise, and approaches to achieve success and longevity.

Our culture fosters imagination, initiative, and excellence by providing an environment where there is a contest of ideas. We relish solving problems elegantly and effectively. Team are encouraged to trial ideas and challenge the status quo. We say that we play with ‘live ammo’ meaning that ideas can become strategy within minutes. We move quickly to stress test ideas and move even more quickly to trial, monitor, tweak and repeat.

Our Team welcomes open feedback. We appreciate that mistakes and discomfort are an opportunity for growth for everyone. Smile embraces thoughtful disagreement as we know its not about who’s idea and work but about the best idea and outcome. We frown on ego and politicking as it clouds judgment and isn't conducive to achieving genuine excellence. We are self-assured and quietly confident.

OUR PRINCIPLES

Integrity

Consistently honest, ethical and trustworthy in all dealings

Collaboration

Listening and helping the team succeed each day

Accountability

Take ownership and deliver on your promises

Respect

Appreciate unique perspectives and input of your team

Excellence

Commit to being outstanding in all that you do

WHAT WE LOOK FOR

What we always look for in our Team.
- Excellent problem solving- You enjoy and persist at solving a variety of problems effectively- You enjoy learning- You're always learning and developing yourself and adding value to the team- You are driven- You take initiative to achieve the best outcomes and advance our missionWHAT WE WISH FOR

These are seen as an added bonus. If you’re not strong in these areas, our Professional Development Program will support you to develop these skills.
- Commercial acumen- You consider the commercial impact of the problems you solve when advising or implementing a solution- Interpersonal skills- You're friendly, supportive and enjoy cultivating relationships with your colleagues and the people we serve- Excellent communication- You're capable of communicating effectively across the technical and business side of the organisationCRM Manager (Full-Time)

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