Customer Response Consultant

3 weeks ago

Norwest Business Park, Australia Lotus People Full time

6-month fixed term contract with potential to extend - multiple roles available
- Join a dynamic and inclusive work environment, supportive team and modern office
- Work from home flex two days per week, salary packaging also on offer
- Join this renowned NFP, dedicated to improving lives & serving the community - **multiple 6-month fixed-term contracts** available
- Perks include two days WFH flex, salary packaging, and a supportive team located in the heart of the Hills District

**THE COMPANY**

Lotus People are very excited to be partnering with this well respected not-for-profit organisation who specialise in providing care and support to individuals, families, and local communities. With a national presence and team of over 4000 employees, this is a well-established organisation that is recognised for their dedication to improving lives and creating a positive impact in the community. The team thrives in an inclusive and collaborative atmosphere, fostering a positive and supportive workplace where employees contributions are highly valued.

**THE ROLE**

**THE DUTIES**
- Triaging enquiries and escalating to other levels, where appropriate, for efficient resolutions.
- Updating and maintaning data and records within the contact management platform.
- Ensuring accuracy and demonstrating ability to work under pressure, de-escalating any complex situations that may arise.

**THE BENEFITS**
- Modern office located in the heart of the Hills District - on-site parking, and close proximity to public transport
- Work from home flexibility two days per week.
- Strong employee recognition system in place - testament to the supportive and inclusive workplace culture.
- Purposeful non-profit organisation, making a difference to those in need within the community.
- Salary packaging available - enjoy the benefits of a portion of salary tax-free
- 6-month fixed-term contract with genuine potential to extend.

**ABOUT YOU**
- Prior experience in call centres, demonstrating the ability to handle high call volumes effectively.
- Previous experience with HR Software (ideally Workday) is highly favourable.
- Excellent written and verbal communication skills.
- Switched-on and proactive, with great attention to detail.
- Strong listening skills, patience, and resilience.
- An aptitude for understanding complex concepts and absorbing information quickly.

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