Head Concierge

4 weeks ago

Perth, Australia Accor Apartments & Realty Full time

Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor's vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws inspiration from our properties and thrives on the foundation of loyalty.

Purpose
As Head Concierge you will be a vital asset within our Workplace Services Team. Reporting directly to your Customer Experience Manager, your primary responsibility will encompass overseeing the operations of the site's Concierge services. Your main goal is to maintain an unwavering commitment to delivering outstanding service, actively engage with tenants, and offer support for tenant activation initiatives whenever needed.

Primary Responsibilities
- Ensure that both you and your team prioritise the proactive welcoming and servicing of tenants and visitors to the property
- You will be a key source of knowledge for tenants and visitors about the asset and local precinct
- Your role will be centred in the lobby area of the designated office building, which includes spending time at the Concierge desk and engaging with tenants, retailers, and visitors as you move throughout the lobby and the building precinct
- You are the face of Accor to the building owner/manager, tenants, and visitors, and play a pivotal role in representing our brand, as well as our client's brand. You also serve as a mentor and leader to the Executive Concierge(s) on your team
- Identify opportunities and innovative ways to enhance the customer experience by collecting and analysing feedback, engaging with tenants, and staying attuned to emerging trends
- Implement best practices and participate in CX training with your team, engaging in Heartist Engagement and quality assurance programs while providing necessary training and support to your team
- Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions

Skills and Experience
- A strong customer/hospitality/hotel background with demonstrated experience in delivering exemplary customer service
- Written and verbal communication skills
- Previous experience in a customer experience role
- Strong passion for people, curating experiences for others and in leading premium service delivery

Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

  • Head Concierge

    2 weeks ago

    Perth, Western Australia Accor Apartments & Realty Full time

    Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor's vision of an augmented hospitality experience transcends the confines of our hotels, taking root within...

  • Head Concierge

    4 weeks ago

    Perth, Australia Accor Hospitality Services Full time

    Accor Hospitality Services delivers our world class hotel offerings & unrivalled service levels in environments not confined by the walls of a hotel. We are revolutionary in our thinking and we are revolutionising the meaning of hospitality. We are searching for our next team member to join our Hospitality Services team in the position of Head Concierge,...

  • Concierge Supervisor

    3 weeks ago

    Perth, Australia Hilton Full time

    Concierge Supervisor Concierge Supervisor** **Parmelia Hilton Perth** About the role Responsible for being the welcoming face of the Parmelia Hilton in the heart of Perth's CBD, you will deliver exceptional hospitality experiences to every guest, every time! As Concierge Supervisor you will provide information and advice tailored for each guest with your...

  • Concierge Supervisor

    3 weeks ago

    Perth, Australia Hilton Full time

    Concierge Supervisor** **Parmelia Hilton Perth** About the role Responsible for being the welcoming face of the Parmelia Hilton in the heart of Perth's CBD, you will deliver exceptional hospitality experiences to every guest, every time! As Concierge Supervisor you will provide information and advice tailored for each guest with your knowledge of Perth and...

  • Concierge Supervisor

    2 weeks ago

    Perth, Western Australia Hilton Full time

    Concierge Supervisor Parmelia Hilton Perth**About the roleResponsible for being the welcoming face of the Parmelia Hilton in the heart of Perth's CBD, you will deliver exceptional hospitality experiences to every guest, every time As Concierge Supervisor you will provide information and advice tailored for each guest with your knowledge of Perth and local...

  • Concierge

    1 month ago

    Perth, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. As a Concierge team member, you will play a pivotal role in providing authentic and first-class service that bonds the relationship between JLL, our client and customers. As the first point of contact, you are responsible for welcoming customers and visitors with genuine first-class hospitality and...

  • Concierge

    2 weeks ago

    Perth, Western Australia JLL Full time

    JLL supports the Whole You, personally and professionally.As a Concierge team member, you will play a pivotal role in providing authentic and first-class service that bonds the relationship between JLL, our client and customers.As the first point of contact, you are responsible for welcoming customers and visitors with genuine first-class hospitality and...

  • Concierge Executive

    4 weeks ago

    Perth, Australia 556 Wellington Street (PER) Full time

    Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows...

  • Concierge

    5 days ago

    Perth, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. **How We support the Whole You**: Our benefits are a good reason to come to JLL. We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits...

  • Concierge

    2 weeks ago

    Perth, Western Australia JLL Full time

    JLL supports the Whole You, personally and professionally.How We support the Whole You:Our benefits are a good reason to come to JLL.We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being.Our underlying benefits philosophy is...

  • Reception & Concierge

    3 weeks ago

    Perth, Australia ABN Group Full time

    493440 - Perth - Administration/Support Service - Customer Service/Call Centre - Full-time (Permanent) **Our Company** Home Collective sits at the heart of ABN Group’s dynamic and vibrant Leederville head office and is the home of style for Perth’s property brands. We are a collection of home builders, developers, designers and stylists. We are like...

  • Reception & Concierge

    2 months ago

    Perth, Australia ABN Group Full time

    Our Company Home Collective sits at the heart of ABN Group’s dynamic and vibrant Leederville head office and is the home of style for Perth’s property brands. We are a collection of home builders, developers, designers and stylists. We are like one big home building family! Home Collective is as much a place about the services and products as it is about...

  • Concierge

    2 weeks ago

    Perth, Western Australia ABN Management Services Full time

    ABN Group | Customer Service/Call Centre Closing date: 03/02/2023Our CompanyHome Collective sits at the heart of ABN Group's dynamic and vibrant Leederville head office and is the home of style for Perth's leading property brands.We are a collection of home builders, developers, designers and stylists. We are like one big home building family Home Collective...

  • Head Of Customer

    2 weeks ago

    Perth, Western Australia Cotton On Group Full time

    ABOUT USMade for the creators.We first opened our doors in Melbourne back in 2009 and during these 13 trips around the Sun, we've since expanded to over 200 stores across 13 countries.Starting out as #stationeryaddicts, we've broadened our obsessions to much more than just stationery.From homewares to tech gear, hot gifts to craft supplies, desk essentials...

  • Personal Assistant

    1 month ago

    Perth, Australia Itch Recruitment Full time

    Stunning family office located in prestigious Western Suburbs area. - This is a role for the experienced PA that understands operating at this level. - Will suit the super-organised, where everything is checked and double-checked **ABOUT THE ROLE** We aren't going to go into usual job description list of jobs and tasks that make up this role. The right...

  • Personal Assistant

    2 weeks ago

    Perth, Western Australia Itch Recruitment Full time

    Stunning family office located in prestigious Western Suburbs area. This is a role for the experienced PA that understands operating at this level. Will suit the superorganised, where everything is checked and doublecheckedABOUT THE ROLEWe aren't going to go into usual job description list of jobs and tasks that make up this role. The right person for this...

  • Hospitality Manager

    3 weeks ago

    Perth, Australia Accor Hospitality Services Full time

    Accor Hospitality Services delivers our world class hotel offerings & unrivalled service levels in environments not confined by the walls of a hotel. We are revolutionary in our thinking and we are revolutionising the meaning of hospitality. We are searching for our next team member to join our Hospitality Services team in the position of Hospitality Manager...

  • Receptionist

    2 weeks ago

    Perth, Australia ABN Group Full time

    **Receptionist**: - 492854 - Perth - Administration/Support Service - Full-time (Permanent) - Add to favourites Favourite View favourites **Our Company** Home Collective sits at the heart of ABN Group’s dynamic and vibrant Leederville head office and is the home of style for Perth’s property brands. We are a collection of home builders, developers,...

  • Receptionist

    3 weeks ago

    Perth, Australia ABN Group Full time

    **Receptionist**: - 493108 - Perth - Customer Service/Call Centre - Full-time (Permanent) - Add to favourites Favourite View favourites **Our Company** Home Collective sits at the heart of ABN Group’s dynamic and vibrant Leederville head office and is the home of style for Perth’s property brands. We are a collection of home builders, developers,...

  • Receptionist

    2 weeks ago

    Perth, Western Australia ABN Management Services Full time

    ABN Group | Customer Service/Call Centre Closing date: 16/02/2023Our CompanyHome Collective sits at the heart of ABN Group's dynamic and vibrant Leederville head office and is the home of style for Perth's property brands.We are a collection of home builders, developers, designers and stylists. We are like one big home building family Home Collective is as...