Head Concierge

6 months ago


Perth, Australia Accor Hospitality Services Full time

Accor Hospitality Services delivers our world class hotel offerings & unrivalled service levels in environments not confined by the walls of a hotel. We are revolutionary in our thinking and we are revolutionising the meaning of hospitality. We are searching for our next team member to join our Hospitality Services team in the position of Head Concierge, based within the Perth CBD.

Key responsibilities include:

- Focus on proactively greeting, welcoming and serving tenants and visitors to the building
- Be the key source of knowledge for tenants and visitors about the building and local precinct
- You are the face of Accor to the building owner/manager, tenants and visitors and are key to representing our brand alongside that of our Client.

What we need from you:

- A strong customer/hospitality/hotel background with demonstrated experience in delivering exemplary customer service
- Demonstrated experience in leveraging relationships and partnerships to drive customer outcomes
- Excellent written and verbal communication skills
- A minimum 2 years experience in a customer experience role

What we will provide you:

- Fantastic working conditions that allow you "to work your way"
- Monday to Friday roster, day shift only
- No weekends or public holidays
- An industry leading above market remuneration package
- Endless possibilities for career progression across our vast network of hospitality locations & hotels.

**Job Types**: Full-time, Permanent

Pay: $75,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount
- Parental leave
- Professional development assistance

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Perth, WA: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person


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