Customer Service Officer

1 week ago

Canberra, Australia Department of Employment and Workplace Relations Full time

APS Level 3
- Canberra, ACT
- $69,863 - $72,767

**About the Department of Employment and Workplace Relations**
We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper.

**The Role**

The Service Desk provides support for the following:

- Accessing the IT Network
- Telephony and VOIP
- Switchboard

The IT Workplace Support Team provides face to face desktop support services to all users from the Department and our client agencies across Australia. The team provides premier support services to Ministers, Senior Executives, Agency Heads, and their support staff. We also provide ICT Stores, logistics, asset management and mobile telephony support services for the Department.

The Property Operations team is responsible for the facilities management and lease management of our national footprint. The team manage the Whole of Government contract with property services provider Ventia. The section manages the leasing strategy for DEWR and its premises including the hosting of other agencies in our sites. The section manages the departments vehicle fleet and property capital works projects along with the department’s security access systems and audio/video conference facilities.

The Property Officer position will be responsible for delivering property related outcomes for the Department in accordance with relevant legislation policy and contractual requirements and procedures.

**Duties and Responsibilities**
Responsibilities of the APS Level 3 may include:
General:

- Monitoring and processing queues, including the ability to accurately record in ServiceNow.
- Manage client’s enquiries quickly and effectively.
- Maintain and build knowledge across all areas of responsibility.
- Day-to-day administrative tasks including, but not limited to processing forms, ensuring documentation is up to date.
- Contribute to the meeting of team’s target and KPI’s.

Service Desk:

- Working in a rostered environment from 7 am to 7 pm.
- Support and monitor the relationship with technical teams when dealing with follow up enquiries.
- Creating, provisioning, and distributing building access passes to departmental staff.

IT Workplace Support
- Provide desktop hardware and software support.
- Investigate and resolve IT issues.
- Provide written and verbal advice.
- Undertake physical installation tasks.
- Assist with providing support for VIPs including staff at APH.
- Assist with logistics at our Beard Warehouse IT Storage facilities.
- Hardware warranties and repairs
- Assist with deliveries and shipments via third party couriers

Property Operations
- Maintaining internal property queues
- Escalation of building faults with Ventia
- Coordinating minor and major relocations
- Scheduling job sheets for contractors and removalists
- Inspections of ACT sites to identify and cleaning and building issues and/or accommodation planning

**How to Apply**
Applicants are required to provide up to a two-page summary (no more than 1000 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

**Please refer to the Job Information Pack for more information about the role.**

Job Information Pack Opens in new window

  • Customer service Officer

    2 weeks ago

    Canberra, ACT, Australia Frontline Construction Australia Full time

    About the companyThis company is a well-established and vibrant business with a solid track record spanning over 25 years in the fields of aviation, property, and corporate services. Are you an organized professional seeking a fulfilling career opportunity? Do you possess a strong interest in customer interaction and problem-solving? Join our client's team...

  • Customer service Officer

    2 weeks ago

    Canberra, ACT, Australia Frontline Recruitment Full time

    Immediate start - Job secrutiy Majura Location $25 PH + super Please apply, and call Alicia Whittaker on for a confidential chat.About the companyThis business is a successful and dynamic company with a proven record spanning 25 years across aviation, property and corporate services. Are you an organised professional looking for a rewarding career...

  • Customer Service Officer

    2 weeks ago

    Canberra, Australia Chandler Macleod Full time

    **Location*** - Canberra, Australian Capital Territory - **Category*** - Office Support - **Salary** - $ AUD - $ AUD Annual - **Posted** - 04-Feb-2024 - **Work type** - Full Time - **Contact** - Jess Kaur - **Reference** - BH-156731 -As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of...

  • Customer Service Officer

    3 months ago

    Canberra, Australia ACT Government Full time

    Customer Service Officers are the first point of contact for customers and visitors accessing Canberra Memorial Park (CMP) services. They deliver high-level customer service, regularly interacting with members of the community, often on some of their most challenging days. This position plays a key role in coordinating sales processes and promoting the...

  • Customer Service Officer

    7 days ago

    Canberra, Australia CSR Full time

    Customer Service Officer - HUME, ACT CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Our purpose is...

  • Customer Service Officer

    2 weeks ago

    Canberra, Australia Ampersand Full time

    **Duration**: 3 Months with possibility to extend **Pay Rate**: $52.19/Hour + Super **Location**: Canberra + Work From Home - Customer Service Officer are responsible for providing client-centered support to a diverse range of people. - Cultural awareness, some understanding of the complexities of housing and respect for people are important knowledge and...

  • Customer Service Officer

    2 weeks ago

    Canberra, ACT, Australia HorizonOne Recruitment Full time

    About the Australian Maths Trust:Australian Maths Trust (AMT) is a NFP organisation, with a vision to develop a nation of creative problem solvers. AMT provides resources to teachers and students, and holds mathematics competitions that engage students across Australia.The Opportunity:AMT is seeking a junior customer service officer to join the Competitions...

  • Customer Service Officer

    4 days ago

    Canberra, Australia SB Recruitment Full time

    **Salary**: - $51.00 - $55.00 Hour plus Super - **Contract Type**: - Temporary - **Location**: - Canberra - ACT - **Industry**: - Admin / Secretarial / Office Support - **Contact Name**: - Kymberlea Pellizzon - **Contact Phone**: - 02 9002 5000 - **Date Published**: - 08-Apr-2024 - **The Company..** Our client is a well-established Department within...

  • Customer Service Officer

    2 weeks ago

    Canberra, ACT, Australia Bank of Queensland Full time

    About the Role Seeking passionate Customer Service Officer to join the BOQ team Flexible workplace & Collaborative Team Owner Managed Branch Canberra City Based Full time opportunity and open to discussion for part timeAs the Customer Service Officer, you will be the 'face' of the Bank within the Branch, providing exceptional customer service to your...

  • Customer Service Officer

    2 weeks ago

    Canberra, ACT, Australia Chandler Macleod Full time

    Our client is seeking to engage a Customer Service Officer Location: Canberra, ACT Start Date: ASAP – Pending cleared Police Check Duration: 4 Weeks Possibility of Extension: likely Pay Rate:$ $56.54/Hour + Super. DUTIES / RESPONSIBILITIES: The Customer Service Officer is a dynamic, diverse, and busy role within Corporate Services and reports to the...

  • Customer Service Officer

    2 weeks ago

    Canberra, ACT, Australia CSR Full time

    Customer Service Officer - HUME, ACTCSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand.Our purpose is...

  • Customer Service Officer

    2 weeks ago

    Canberra, ACT, Australia Chandler Macleod Full time

    Location Canberra, Australian Capital Territory- Category Office Support- Salary- $ AUD - $ AUD Annual- Posted 04Feb2024- Work type Full Time- Contact Jess Kaur- Reference BH156731As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40...

  • Customer Service Officers

    3 weeks ago

    Canberra, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **ACT, Canberra Olympic Pool - Canberra 2601** - Enjoy a great work / life balance with mornings, evenings and weekend shifts - Free facility access - Future growth opportunities within Belgravia Leisure This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions! **The...

  • Customer Service Officer

    4 weeks ago

    Canberra, Australia HAYS Full time

    Seeking a highly motivated and experienced Customer Service Officer. **Your new company** This high profile company is seeking to find an experienced Customer Service Officer to join their dynamic team. **Your new role** **What you'll need to succeed** To be successful for this role you will have excellent communication skills both written and verbal,...

  • Customer Service Officer

    4 weeks ago

    Canberra, Australia AMA Collision Full time

    Grow your career with an industry leader - Permanent, full-time position, Monday to Friday - Friendly, welcoming team and position for the long term Join the supportive, friendly team at Gemini Kingston — centrally located closed to Fyshwick, just off Canberra Avenue, with free parking available to employees. The site is fully equipped with Car-O-Liner...

  • Customer Service Officer

    2 weeks ago

    Canberra, ACT, Australia SB Recruitment Full time

    Salary:- $ $55.00 Hour plus Super- Contract Type: Temporary- Location: Canberra ACT- Industry: Admin / Secretarial / Office Support- Contact Name: Kymberlea Pellizzon- Contact Phone:- Date Published: 08Apr2024- The Company.Our client is a well-established Department within the ACT Government. Their team is dedicated to providing support and strengthening the...

  • Customer Service Officers

    2 weeks ago

    Canberra, ACT, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    ACT, Canberra Olympic Pool - Canberra 2601 Enjoy a great work / life balance with mornings, evenings and weekend shifts Free facility access Future growth opportunities within Belgravia LeisureThis is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressionsThe RoleOur Customer...

  • Customer Service Officer

    2 weeks ago

    Canberra, ACT, Australia SB Recruitment Full time

    The Company..... Our client is a well-established Department within the ACT Government. Their team is dedicated to providing support and strengthening the broader community. They are committed to excellence as they strive to meet client outcomes and respond to individual needs.The Department is currently seeking a dynamic and driven Customer Service Officer...

  • Customer Service Officer

    3 weeks ago

    Canberra, Australia Modis Full time

    Are you intrigued by the ever-expanding world of IT? Let us help you ignite your passion by exploring the exciting opportunities available to you at Akkodis. Reach out to us today to learn more about how we can guide you towards a fulfilling career in this dynamic industry_**_._** We are seeking a highly motivated **Customer Service Officer** to join our...

  • Customer Service Officer

    2 weeks ago

    Canberra, ACT, Australia Easy Authoring Full time

    Initial 4 weeks contract role with possible extension. Hourly pay rate up to $ 56.54/hour + Super. Hybrid work (2 days WFH + 3 days at the Canberra office). PURPOSE OF THE ROLE:You will be friendly, approachable and demonstrate strong knowledge and skill to provide high level customer service and deliver solutions. You will possess excellent customer...