Business Support Officer

2 days ago

Toowoomba, Australia TAFE Queensland Full time

About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.
Your Opportunity

**As the Business Support Officer you will**:

- Provide customer focused services which enhance the quality, consistency and scope of information and administration services to better meet the need to existing and prospective students, staff and clients on the region.

This position reports to the Client Services Librarian
This is a Temporary, Full-Time opportunity, to 11 April 2025 unless otherwise determined.
The position will be based primarily at Toowoomba Campus however you may be required to travel and work across the TAFE Queensland South West Region.
Key Responsibilities
- Demonstrate effectiveness in performing tasks of an administrative nature including analysis and problem-solving, task prioritisation, and goal achievement within predetermined deadlines.
- Represent the region in all communications with clients by providing continuous and consistent excellence in the delivery of client and administration services.
- Act within position's delegations to provide issue-ownership and achieve timely resolutions.
- Provide accurate and efficient administration support utilising computerised management information systems and software packages.
- Update and maintain knowledge of the region's services, products and policies and use this knowledge base to make informed, consistent decisions in the delivery and/or referral of services.
- Provide supervision and direction to administrative staff within the work area.
- Undertake research and development on matters relating to business functions.
- Ensure day to day activities align with business operations.
- Contribute to improvement in business processes and practices.

How you will be assessed
The ideal applicant will be someone who has the following key capabilities:
1. Display the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment.
2. Demonstrate the ability to work independently and as a member of a team to achieve outcomes consistent with service objectives and priorities.
3. Provide courteous, prompt and professional support to internal and external clients, utilising your high-level administrative, prioritisation and time management skills to achieve positive outcomes.
4. Take personal responsibility for accurate completion of work, seeking assistance when required and offering assistance when able.
5. Demonstrate well-developed written, oral and interpersonal skills including liaising and consulting with internal and external clients.
How to apply
- A detailed resume;
- A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
- The contact details for two referees (one of whom is your current supervisor)

**Closing date**: 11:59pm, Monday 26 February 2025.
**Job Reference Number**: TQ2024-107

**For further information, please contact**:
Melissa Hardham, Senior Client Services Librarian

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