Experience Leader

1 week ago

Sydney, Australia Virgin Active Full time

Iconic brand built on a human touch with a playful side
- Deliver unforgettable experiences in our state of the art Sydney CBD club
- Full time gig, free gym membership, discounted PT + more benefits

**Who are we?
**Here at Virgin Active Australia, we have the best talent, doing the best work of their lives with meaning. Our continuous focus on inspiring people to live an active life is what unites us and sets us apart in our vision to be the world's most loved exercise brand.

We are part of the Virgin group of companies worldwide and launched our Australian business in 2008 with one club, five studios and a dedicated team of just 50 people. Today, we have a team of nearly 1,000 people and we're building a collection of iconic locations in Sydney and Melbourne.

Located on level 2 of the MidCity centre and spanning 4,437 sqm, our Pitt Street club is everything you'll ever need, right in the middle of the CBD. Inside you'll find 7 group exercise studios for classes including Reformer Pilates, Grid Training (HIIT), Yoga, Cycle, Barre (and more), a large open gym with Technogym equipment, a sparkling 25m swimming pool, spa & sauna, indoor climbing wall, relaxing sleep pods, luxury changeroom amenities, and a spacious café and lounge area, perfect for unwinding or catching up on work.

**Your gig**

Reporting to the Operations & Safety Manager, you'll support the delivery of the member experience in club.
- In a nutshell: _
- You'll provide heartfelt service and exceptional operational leadership to help deliver an extraordinary customer experience in a pristine, compelling and safe environment.
- You'll leverage your personality to build true community and create an environment where members love spending time.
- You'll handle issues that arise during the opening or closing of the club and help the team to deliver a seamless experience... from ensuring the club's appearance reflects the highest standards, to the clocklike efficiency of the classes in each studio, through to keeping it safe for everyone.
- You'll report any issues or faults you find that require a technical fix
- You'll be empowered to find ways to give our members that little bit extra... especially when it's unexpected.

**All about you**
- You're warm, honest and genuine with 2+ years of relevant duty manager experience and a neat-freak reputation.
- You love to create meaningful moments for people as much as you love to meticulously execute opening and closing checklists. Whatever a member needs, whatever a member is looking for, you help them find it.
- You get a kick out of ensuring things run so smoothly that people go _wow _
- You're comfortable communicating at all levels and you're authentic when you express yourself.
- You have the flexibility to work a non-traditional schedule and may also have some retail or hospitality sector experience. A+ for you.

**What we offer you**:

- Iconic brand built on a human touch with a playful side
- A culture that's all about inspiring people to live an active life
- A free membership for you to workout at our clubs (and one for your buddy after 12 months)
- Discounted personal training
- Special deals with our retail and service partners
- Paid parental leave to spend time with your new little human
- Regular personal and professional development
- Confidential 24-hour support via our employee assistance program
- We like to be normal, not formal

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