Customer Experience

3 weeks ago

Sydney, Australia ServiceNow Full time

**Company Description**
Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

**Team**

This role will work within the ANZ Marketing Team. We are a fun, fast paced team who work hard to create strategy and programs that are innovative, creative and drive true business results. The team works with key stakeholders, locally and overseas, to collaborate and bring the best of ServiceNow to our clients.

We are looking for a highly organised, goal-oriented, self-starter to join our team and be an active player in our larger marketing team. This role is a maternity backfill for 12 months.

This role is responsible for one of our largest opportunities in the business - client experience workflows. The go to market will be via industry. You will partner with some of the most senior sales leaders in the business and support the planning and execution of a number of integrated marketing programs to support the company's pipeline and revenue goals.

**What you get to do in this role**:

- Partner with ServiceNow business executives to understand the demands of their business, gathering insight and translating these business needs into the wider marketing strategy and execution plan. This includes regularly communicating results and learnings back to the business.
- Build and execute marketing plans that result in measurable pipeline growth and revenue that will be reviewed regularly with your manager and team
- Develop compelling and insightful programs to engage new clients across the business
- Ability to build customer journeys and proficient in digital
- Being able to partner and create value with the business on big deal pursuits
- Build integrated campaigns partnering with APJ, Partners and Global teams to bring the best of ServiceNow to our clients
- Be a data native and use data and insights to monitor performance and ensure objectives are met
- Integration with the enablement and SDR team to deliver a consistent customer experiences
- Manage agency resources to deliver campaigns and deliverables
- Partner with our business development team tightly to manage and convert MQLs to SALs and regularly report and review this with the business.
- Work with the advocacy team to develop client stories
- Continually look at ongoing innovations and best practices to elevate the program, experience and results.

**Qualifications** In order to be successful in this role, we need someone who has**:

- 10+ years of marketing experience in a technology environment directly supporting sales teams such in Campaign management or Performance Management
- Experience in managing agencies to deliver marketing programs at scale.
- Experience managing multiple stakeholders across concurrent campaigns.
- Experience in industry marketing

**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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