Analyst, Training

6 months ago

Sydney, Australia Amex Full time

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $200B in spend. The people, processes and technology that support this key function are evolving to improve the merchant experience and economics. The GMNS Strategy & Capabilities (GS&C) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers.

Within GS&C, the Sales Training & Enablement team is responsible for understanding key business and stakeholder priorities, and creating innovative and value-add change management, communication, and L&D (learning & development) solutions for the GMS Sales & Client Management organisations. This includes programmes to support new hire, core skill development (e.g. effective selling and financial acumen), as well as creative and engaging communications. All of which lead to empowering the field to manage merchant relationships with impact.

This is an exciting opportunity for a practically minded individual to join a very exciting, collaborative and highly visible team. The Analyst for Training & Enablement, APAC will operate in a complex region, driving productivity and success of the sales teams that supports business goals across multiple markets.

**Responsibilities***
- Supporting the execution of the Training & Enablement team strategy across a number of global projects
- Supporting the team´s global communication strategy with a variety of different stakeholders with the ability to localise where required to ensure a targeted, purposeful, and efficient connection with key regional partners.
- Partnering with field training champions to understand most critical needs and be a credible voice for the field.
- Development of Regional reports that help to drive success within the team, including but not limited to reports that highlight trends, attendance rates and feedback from the field.
- Managing the operational side of team internal communications (mailboxes, calendars, Learning Management System (LMS), budget trackers, vendor lists etc.) to allow for a highly efficient and transparent communication and collaboration.
- Provide training support to Learning Consultant as required including event support, scheduling and project management support.

**Skills**
- Ambitious self-starter, with a strong work ethic, intense will-to-win, and demonstrated personal excellence
- Analytical skills and data management experience essential
- Ability to demonstrate a high level of attention to detail paired with strong communication and problem-solving skills
- Proven experience planning projects and multiple large-scale initiatives/events concurrently
- Strong problem-solving skills with the ability to exercise mature judgment and tactical prioritisation
- Experience collaborating cross-functionally, partnering with multiple global teams to support the delivery of key learning initiatives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

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