Training Support Officer

6 months ago

Sydney, Australia Healthdirect Australia Full time

Grow with an organisation dedicated to helping Australians improve their health.
- Sydney based role in our Haymarket office, near Central station - Hybrid working
- Initial 12 month fixed-term contract.

**About us**

Healthdirect Australia is a government-owned, not-for-profit organisation who works with purpose and dedication to help Australians actively manage and improve their health.

Our virtual services are easily accessible via multiple channels, including helplines, video call solutions, apps and websites and cater for Australians at all stages of life, ranging from practical and emotional support during pregnancy through to advice about aged care and helping Australians through the COVID-19 pandemic.

**About the opportunity**
***
Reporting to the Strategy Lead - My Aged Care (MyAC) this role will be responsible for the

review of training deliverables, training reporting and will support the My Aged Care Capability

team. The Training Support Officer will also contribute to the day-to-day management of the

contact centre knowledge management system. Additional tasks include but are not limited to:

- Support the Workforce Capability Analyst to assess and improve existing training material.
- Support the Workforce Capability Analyst to develop new training material.
- Work closely with the Operations Analyst to maintain feedback and processes in the knowledge management system (KMS).
- Manage the delivery of reporting related to training outcomes.
- Manage the onboarding and offboarding of all My Aged Care system users.
- Analyse data to identify business and process improvements and develop solutions.
- Manage multiple priorities and deadlines, get involved in the detail and be ‘hands on’ in the day-to-day delivery of training to the My Aged Care contact centre.
- Develop strong relationships with key stakeholders.

**What we’re looking for**
- Experience in development, delivering and assessment of training material efficacy.
- Experience in documenting operational processes.
- Experience working with or in a contact centre environment.
- Must have experience delivering in a fast paced and dynamic environment.
- Proven experience meeting critical deadlines.

**Why work with us**

We believe our strength comes from our talented and dedicated staff. We are committed to working together to create a culture where you can bring your whole self to work.

Our benefits include:

- Flexible work arrangements (2 days per week in office, pro-rated for part time employees).
- 14 weeks company Paid Parental Leave for both parents.
- Multi-dimensional wellbeing program that is run by our people for our people.
- Individual curated learner journeys to support you to expand your capabilities and unlock your talent.

To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website - about.healthdirect.gov.au

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

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