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Technical Systems Analyst

4 months ago

Rockingham, Australia IPA Personnel Services Full time

**Position Objectives**
- We are seeking an experienced individual to provide technical knowledge and support for the management of the City's ICT infrastructure - Working for the local government in Rockingham.
- This role is Monday to Friday, 8 am to 4.30 pm, for up to 3 months, commencing in the New Year on a temporary basis.

**Key Responsibilities**

ICT Technical Support
- Perform system monitoring and analysis, performance tuning, troubleshooting, and escalating issues.
- Reduce operational risk and improve the availability of the ICT infrastructure.
- Develop, maintain, and perform operational procedures to reduce the risk of unplanned outages
- Evaluate, plan, and implement new system hardware and software solutions.
- Collect and analyze operational data

**Requirements of the Job**

Skills and Knowledge
- Excellent written and verbal communication skills.
- Excellent interpersonal skills
- Comprehensive knowledge of the installation, configuration, and support
- Microsoft Server and Messaging solutions (including Active Directory, Group Policy, and Exchange)
- Server Virtualisation (VMWare and Cisco HyperFlex)
- Microsoft Software Configuration Manager (SCCM CB)
- Network switching and routing (Cisco)
- Good understanding of Information Security principles, best practice standards, and guidelines.
- You have demonstrated an analytical and systematic approach to problem troubleshooting and issue resolution.
- Ability to manage ICT projects.
- ITIL v3 Foundation.
- 'C' class driver's license.

**Experience**
- Experience in managing servers, related storage systems, and backup technologies.
- Experience in managing local and wide area networks.
- Experience in providing level 2-3 support.