Medical Secretary

2 weeks ago

Melbourne Eastern Suburbs, Australia Doctors Secretarial Agency Full time

**JOB ID: 1256**:

- **SPECIALIST MEDICAL RECEPTIONIST / SECRETARY**:

- **EASTERN SUBURBS - SPECIALIST OPHTHALMOLOGIST PRACTICE - TEAM ENVIRONMENT**:

- **PERMANENT PART-TIME - 3 DAYS PER WEEK (Mon, Thurs, and Fri - 28.5 hours per week)**:

- **COMPETITIVE PERMANENT HOURLY RATE**

Located 15 km east of Melbourne's CBD is a highly renowned group of Ophthalmologists, specialising in cataract surgery together with general ophthalmology. Whilst the practice is busy, the atmosphere is very pleasant and a happy place where you will enjoy your working days.

The current vacancy is very much focused on patient care and supporting the specialists during consulting sessions. We are seeking a person who thrives in front of the house and multitasking. You always be well supported by team members.

As the first point of contact for all patients having contact with the centre, this is an extremely important role. The receptionist ensures that all persons seeking assistance, advice, or treatment are dealt with in a timely and professional manner, that the systems for medical appointments and patient information are maintained, and that allocated reception and administrative duties are carried out in an efficient and effective manner.

**Responsibilities include**:

- Patient invoicing and receipting - processing Medicare Online and DVA claims
- Surgical bookings and quotations
- Carry out all liaison with patients (both face-to-face and on the telephone) in a prompt, friendly, and professional manner, always exercising confidentiality and discretion
- Arrange appointments for patients
- Respond promptly and appropriately to all individuals presenting at reception
- Proactively monitor waiting times in reception and keep patients informed of delays
- Process Medicare/DVA transactions and/or payments from patients according to the procedures of the Centre
- Use of **Zedmed** medical software
- Ensure timely and accurate retrieval of material relating to the medical management of patients and assist with any other matters relating to materials and/or records as requested.
- Provide general administrative assistance within the practice in an efficient and timely manner:

- Manage daily correspondence/faxes reports etc. in a manner as directed by the Practice Manager.
- Hospital/theatre bookings
- Attend to account queries as far as possible and refer to Practice Manager as appropriate.
- Update any information on medical records as required.
- (No typing required)

**Essential criteria**:

- Experience with Zedmed preferred.
- Strong patient focus, with a caring and empathetic attitude.
- Work well under pressure.
- Ability to work well in a team.
- **DOCTORS SECRETARIAL AGENCY**:

- **PH: 03 9853 0722**:

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