Logistics Returns Officer
1 month ago
Our client is a worldwide well-known and highly respected brand in the electronics industry. With expansion to their business, we have now an opportunity for an experienced Logistics Return Officer to join the team.
**About the role**:
The Logistics Returns Officer is responsible for managing returns of finished goods nationally. This role will be a conduit between 3PL and internal departments to action all Return Authority (RA) requests and is responsible to manage collection/delivery of returns to warehouses.
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**Duties and Responsibilities**:
- Daily open RA report including age and status of each RA
- Reconciliation of reports from 3PL and identification of any abnormalities/discrepancies
- Reviewing and taking action from aged cases
- Liaising with 3PL to execute/fast track collection/delivery/exchange
- Communicating with internal departments for failed cases (eg store can’t locate unit) as well as escalations from retailers/customers
- Proactive action before RA gets aged or escalated
- Monitoring of all returns until Good Received (GR’d) in warehouse
- Process review/improvement to reduce RA lead time from creation till closure
- Supporting management with preparing reports
- Managing escalation calls when required
- RA creation/cancellation when required
**About You**:
- Bachelor degree in logistics and supply chain (preferable)
- Minimum 2 years of experience in logistics
- Intermediate to advanced MS Excel skills
- Experience with MS Outlook, PowerPoint and Word
**The Perks**:
- Onsite parking
- Generous employee discount
- Discounts across over 400 retail partners
- Access to online wellness portal
- Heavily discounted gym membership
- Onsite wellness and relaxation room
**TO APPLY
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