Scheduler

7 months ago

Sydney, Australia BSA Full time

We value diversity & inclusion
- Permanent, full-time role with a growing company
- Continuous support throughout from a committed and friendly team

**About BSA**

The BSA LTD is a comprehensive technical service contracting company that has successful long-term relationships with our clients, founded upon a commitment to provide innovative, flexible solutions and a culture that promotes continuous improvement.

BSA LTD is a national provider of strategic advice, design, implementation, operations, and maintenance services, specializing in metering, telecommunications networks and technologies. We are a people business and an equal opportunity employer - we support and recognize the importance of a workplace culture that values diversity and inclusion

**Position overview**
We are looking for enthusiastic people to join our Smart Energy Solution team as a Scheduler reporting to the Workforce Manager Manager, this role provides planning and scheduling support to Metering Technicians to ensure that the branch fulfils its service call obligations to Clients, thus directly engage and interact with Technicians and Clients on a daily basis.

**Position responsibilities**
- Proactively scheduling & dispatching PM works
- To participate in labor resource planning with Workforce Manager.
- To run the Planned Maintenance Forecast hours, report with Workforce Managers to assist with scheduling
- Participate in meeting, both internal and external, creating actions lists and completing in a timely manner
- To plan the daily schedules for each Technician and allocate via BSAL
- Raise and allocate all service calls to Technicians
- To resolve scheduling issues with Technicians as they arise, escalating to Service Managers
- Run daily reporting to check for jobs that are ready to mark as reviewed
- Ensuring current client purchase order on all reactive works prior to update job to be reviewed
- To receive and monitor all inbound calls and determine the appropriate action to address client needs
- To liaise with contract Administrator to update contract data retained in the ERP relating to planned service call hours, site, and asset data
- Uphold BSA Values and Behaviors and take reasonable care to prevent injuries to self and others.

**Qualifications/Experience**
- Grads are welcome to apply.
- Knowledge/experience of scheduling, rostering/planning.
- Experience with working with ERPs and scheduling tools. (desirable but not essential)
- Prior experience in Pronto and Salesforce Lightning will be highly regarded. (desirable but not essential)

**Skills & Attributes**
- Excellent written and oral communication skills
- Excellent customer service and interpersonal skills
- Strong organizational, problem solving and time management skills
- Self-starter with the ability to work autonomously

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