Service Desk Analyst

6 months ago


Perth, Australia Hudson Australia Full time

Are you ready to embark on an exciting journey in the world of IT support? Our client is a dynamic and purpose-driven organisation, seeking a passionate individual to join their team.
- $75,000 - $80,000 per year + super
- Perth Location
- Financial Industry
- ASAP start

**About Us**:
Our clients takes immense pride in their workplace culture, prioritizing the well-being and satisfaction of the incredible team.

**About the Role**:
This is your opportunity to be a part of something bigger, where every day presents new challenges and the chance to make a real impact. As a member of the IT support team, you will:

- Work closely with our ICT Team Leader Support and collaborate with fellow ICT team members to provide top-notch support services to employees.
- Solve complex IT incidents, service requests, and problems while liaising with other operational areas.
- Benefit from the expertise of our ICT Operations Team for issue escalation and support.
- Share your knowledge and continuously learn and grow through training and mentoring.
- Undertake various responsibilities including asset management, warranty claims, endpoint imaging, and system reviews.
- Manage users in AD, AAD, and other internal and external systems.
- Contribute to IT knowledge management and participate in major IT incident activities.
- Play a vital role in maintaining a secure computing environment and enhancing end-user experiences.

**About You**:

- You bring a couple of years of IT support experience to the table and possess a strong understanding of both computer hardware and software.
- Perhaps you hold a Diploma or Degree in an IT field or have relevant industry certifications, demonstrating your commitment to staying up-to-date with industry trends.
- You excel in collaborative problem-solving and enjoy interacting with people, communicating effectively both in writing and verbally.
- You're an enthusiastic tech enthusiast who enjoys making technology accessible and understandable to diverse audiences.

**Why Our Client**:

- They believe in doing things differently and celebrating diversity and flexibility.
- They offer a unique opportunity to be part of a team that is not only committed to excellence but also to having fun while achieving it.
- Their diverse workforce and inclusive culture drive our progressive growth, innovation, and collaboration.
- They welcome individuals from all walks of life, including Aboriginal and Torres Strait Islander people, people of diverse ages, cultures, faiths, abilities, genders, and sexual orientations.

If you're excited about making a meaningful difference in the IT support field and joining an organization that values diversity and inclusivity, then we want to hear from you Join our Client and be part of a team that thrives on delivering exceptional work and enjoying the journey.


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