Service Desk Analyst
6 months ago
**The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.**
**THE OPPORTUNITY**
Due to an internal promotion in the Managed Services team, we are looking to engage the services of a Service Desk Analyst to join the team to support the technical & commercial commitments of our growing client base.
- Achieve a high level of customer satisfaction through a high quality of service and accuracy in following of processes and procedures
- Correctly identifying Priority 1 and 2 incidents and act on them in relation to major Incident Management processes
- Using knowledge (own and group), remote troubleshooting tools and reference databases to resolve incidents remotely
- Keeping customers updated
- Contributing to Knowledge Management
**DESIRED EXPERIENCE**
- Demonstrated experience in a similar role or in a customer service environment
- Customer Service focused
- Ability to multi-task under pressure
- Collaborative approach to work
**WHO YOU ARE**
- Strong stakeholder engagement & management skills
- Career focused & determined
- Adaptable & thrive in constantly evolving environments
- Strong communication skills
**WHAT’S IN IT FOR YOU?**
In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.
- Diverse and challenging project work
- Flexible public holiday benefits and option to purchase up to 2 additional weeks leave per year
- Training and development opportunities
- Salary sacrifice, motor and novated leases
- Committed health & wellbeing plan including Employee Assistance Program
- 12 weeks paid parental leave, increasing to 20 weeks for 5+ years service
- Corporate partnerships
**DIVERSITY & INCLUSION**
We value our collaborative culture and work together to support a variety of community organisations and social issues.
- Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow. _
- We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond. _
- We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we’re powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers. _
- Transformative digital solutions take the right team, making the right moves at the right time. You’ve found yours with NRI._
-
Service Desk Analyst
6 months ago
Perth, Australia HAYS Full timeExciting chance for a Service Desk Analyst to join a State Govt client on a 6-month contract Your new company **IT Support Analyst**: Exciting chance for a Service Desk Analyst to join a State Govt client on a 6-month contract **Your new company** A leading organisation, with a reputation for excellence in the industry. **Your new role** As a Service...
-
Service Desk Analyst
6 months ago
Perth, Australia Peoplebank Full timeLocation: - Perth CBD- Job Type: - Contract- Posted: - 9 minutes ago- Contact: - Alson Fernandes- Discipline: - General IT - Reference: - 260382**Service Desk Analyst** - Initial 6-monthcontract in the Perth CBD - A chance to work in the mining industry sector - Seeking Level 1 support of Microsoft environments **About the company**: A highly reputed WA...
-
Service Desk Analyst
6 months ago
Perth, Australia HAYS Full time5-month contract opportunity for an experienced service desk analyst **Your new company** This organisation is based in the Eastern Suburbs of Perth, and due to busy period they are searching for an experienced Service Desk Analyst to join their team for an initial 5-Month contract (Possibility of extension/permanent placement). **Your new role** Within...
-
IT Service Desk Analyst
6 months ago
Perth, Australia Rentokil Initial Full timeOur friendly IT team have a fantastic opportunity for an enthusiastic and experienced Service Desk analyst who has a passion for all things technology to join the team in Perth. This role upholds excellence in all Service Delivery and Service Management Activities in accordance with ITIL principles. Rentokil Initial is one of the largest business services...
-
IT Service Desk Analyst
4 months ago
Perth, Australia Ramsay Health Care Full time**Permanent full-time opportunity**: - **Based on site at Joondalup Health Campus / Hollywood Private Hospital - Perth, WA**: - **Great opportunity to grow your career across a national network!** A great opportunity exists for someone who is looking to build on their IT/Helpdesk experience and grow their career. We are seeking an **IT Service Desk...
-
Graduate Service Desk Analyst
2 months ago
Perth, Australia RSM Australia Full timeGraduate Service Desk Analyst **Graduate Service Desk Analyst** **Job no**: 494543 **Work type**: Full time **Location**: Perth **Categories**: Consulting, Graduate Do you want to work in a flexible and supportive environment where you are connected to an extensive network with world-class networking and career growth opportunities? Our Graduate Program...
-
Service Desk Analyst
6 months ago
Perth, Australia Finite Full timeLocation: - Perth- Job Type: - Contract- Specialisation: - Help Desk & IT Support- Salary: - Negotiable- Reference: - CR/025172_1707200834- Contact: - Katie Griffin- **ROLE DESCRIPTION / JOB TITLE** The position is for a Service Desk Analyst, who provides ongoing support, technical skills and experience to deliver, maintain and support end-user standard...
-
Service Desk Analyst
3 months ago
Perth, Australia Healius Full time**Date**:3 Oct 2024 **Location**: Perth, Western Australia, AU, 6000 **Company**:Healius **Job reference**: #12359 **About us** Healius is one of Australia's leading healthcare companies and is synonymous with quality, affordable and accessible healthcare for all Australians. We have an expansive network of pathology laboratories, collection centres and...
-
Service Desk Analyst
8 months ago
Perth, Australia Pilbara Minerals Full timeGreat People, Great Company, Great Future. We’re a great Australian success story, having rapidly grown to be a major player in the global lithium market. Our Pilgangoora lithium Operation is one of the largest, hard-rock lithium operations in the world and we’re continuing to expand. **THE OPPORTUNITY**: Reporting directly to the Service Delivery...
-
Service Desk Analyst
6 months ago
Perth, Australia HAYS Full timeA great opportunity to provide your technical expertise and have exposure to a variety of projects **Your new company** A forward-thinking company with cutting edge technologies which provides innovative architectural solutions **Your new role** Are you passionate about technology and providing exceptional IT support? Do you thrive in a dynamic...
-
Service Desk Analyst
4 months ago
West Perth, Australia Royal Automobile Club of WA Full timeAs a Service Desk Analyst, you will be providing first and second level IT support for all RAC internal and external customers associated with operating installed hardware and software according to agreed service levels. This role will also assist with our Windows 11 rollout. - What will you be doing?- Operating as Helpdesk Support: Operating as the primary...
-
Service Desk Analyst
4 months ago
West Perth, Australia Royal Automobile Club of WA Full timeAs a Service Desk Analyst, you will be providing first and second level IT support for all RAC internal and external customers associated with operating installed hardware and software according to agreed service levels. This role will also assist with our Windows 11 rollout. What will you be doing? - Operating as Helpdesk Support: Operating as the primary...
-
IT Service Desk Analyst
6 months ago
Perth, Australia Talent International Full timeaustralia perth contract negotiable- **Opportunity to go permanent**: - **Start date 3**rd** June**: - **Major resource company with high paced, vibrant work environment** **Role** 24/7 Service Desk Analysts required on following roster - 4 days on/4 days off - 4 nights on/4 nights off **6 am to 6pm then next shift 6 pm to 6 am or vice versa** **Key...
-
Service Desk Analyst
6 months ago
Perth, Australia Montu Full time**Company Description** About Montu** Montu is Australia’s largest medical cannabis company. With operations in Australia and Europe, we take a technology-first approach to improving the medical cannabis patient experience - whether it’s by delivering best-in-class online clinical care, or through our industry-leading product lines and innovative supply...
-
Service Desk Agent
6 months ago
Perth, Australia Fujitsu Full time**Service Desk Agent** **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About the...
-
Service Desk Analyst
6 months ago
Perth, Australia Sharp & Carter Full timeExciting opportunity for ambitious Service Desk professionals - Gain exposure to diverse IT environments and varied project work - Excellent workplace culture and structured development **The Company** *** Join the IT team of one of the largest businesses in WA in a challenging and varied IT support role. The organisation is a tight-knit, people focused...
-
Service Desk Analyst
6 months ago
Perth, Australia HAYS Full timeAn excellent opportunity to provide your technical expertise to the ICT team **Your new company** Exciting opportunity to work for one of the top mining clients in WA **Your new role** This is a Level 1 / 2 Corporate Office based Desktop Support Role providing in person face-to-face and remote support to users at a resource company. - Logging and...
-
Service Desk Analyst
6 months ago
Perth, Australia HAYS Full timeGreat opportunity to work in a government enterprise **Your new company** Well known state government enterprise 6-month contract, Perth CBD location **Your new role** Provide front line support to internal users and be the first point of contact for all IT related queries, - Responds to user enquiries according to service desk procedures, providing...
-
Associate Service Desk Analyst
4 months ago
Perth, Australia RSM Full timeDo you want to work in a flexible and supportive environment where you are connected to an extensive network with world-class networking and career growth opportunities? Our Graduate Program has been designed to provide you with the technical, personal, and professional development to enable you to become our next generation of partners, managers and...
-
Service Desk Operations Specialist
1 month ago
Perth, Western Australia Randstad Full timeAbout the Role:The primary objective of this Service Desk Analyst position is to provide high-quality technical support and manage ICT incidents and service requests using established processes and frameworks.Key Responsibilities:Provide accurate and timely incident management, problem management, change management, and service request management within...