Housekeeping Manager

3 months ago

Chatswood, Australia AccorHotel Full time

**Company Description**
The Sebel Sydney Chatswood is a apartment style property which is located in the heart of Chatswood. The Sebel Sydney Chatswood is known for its convenient location, providing easy access to Chatswood's shopping precinct, dining options, and various attractions. The property has over 200 apartments with the majority of these being privately owned, with approximately 40 of the apartments being operated solely as hotel rooms.

Reporting directly to the General Manager, you will oversee the entire housekeeping department, managing a team of 15 employees. Your day-to-day responsibilities will consist of:

- Direct Recruitment & Training: Interview, recruit, and oversee the training of your team, ensuring staff development aligns with company values and service standards.
- Prepare staffing schedules, monitor staff attendance, and plan labor to meet the hotel's activity, maintaining cost-effectiveness.
- Maintain Exceptional Standards: Conduct daily walkthroughs, Oversee the cleaning of guestrooms and public areas, ensuring cleanliness and guest comfort align with Brand standards.
- Elevate Guest & Client Relations: Enhance the stay of our guests and build strong relationships with clients, ensuring their needs and expectations are surpassed. Handle or resolve all guest complaints and establish amicable relations with hotel guests.
- Operational Excellence: Lead team meetings, manage inventories, and collaborate with departments to streamline hotel operations.
- Quality Assurance: Implement audits and corrective measures, continuously raising the bar for quality and guest satisfaction.
- Leadership & Strategy: Engage in management meetings, contributing to the strategic direction of our operations.

**Qualifications**
- Previous experience in a Housekeeping management role.
- Experience in controlling and maintaining budgets, operating supplies, replacements, and consumables.
- Strong leadership and communication skills.
- Excellent time management skills.
- Strong attention to detail and ability to follow procedures and maintain brand standards.

**Additional Information** What's in it for you?**
- Discounted carparking and free dry cleaning & with hotel discounts of up to 70% off are available worldwide holidays will never be cheaper.
- Accor’s industry-leading training platforms Accor Academy and Typsy, supports your career development with unlimited access to qualifications, practical skills and leadership programs.
- Opportunity to grow and develop your career within an international hotel group with over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of like-minded professionals. Work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

**Our commitment to Inclusion and Diversity**

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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