Operations Services and New Store Opening Consultant

7 months ago

Chatswood, Australia Oporto Full time

Taste red hot success and see the impact of your efforts.
- The chicken came first and so do you We're humans not numbers
- Upsize your career and join one of the fastest growing fast food restuarnts

**About Us**
Oporto started in 1986 with one restaurant in Bondi. Since then, we have grown to over 180 restaurants across Australia and internationally. We’re passionate about our people, customers and creating flavour packed flame grilled chicken meals.

We’re serious about creating vibrant experiences and delicious food that really feeds the soul - making sure our customers feel incredible on the inside and even better on the outside and that’s where you come in.

**About the role**
Reporting to the National Operations Manager this role will work side by side with new Franchisees and operations teams, launching new restaurants across the network. This role is accountable for ensuring all tools and systems are in place, active and franchisees are appropriately trained and equipped for successful restaurant operations. In addition, this role is accountable for meeting sales targets, compliance, and guest experience standards as part of successful launch. The role will also seek ways for ongoing continuous improvement and create efficiencies in new store success.

**Key Activities Include**:
**Ensure successful new store launches**:

- Develop comprehensive plans for success and execution of new stores in collaboration with state field teams and franchisees.
- Collaborate with cross functional teams to ensure all operational aspects of stores openings are completed with excellence and to brand standard.
- Provide constructive feedback, guidance, and support to help franchisees and new store teams establish strong discipline in relation to daily tasks, food safety, security and compliance.
- Ensure brand tools and systems are adopted and executed successfully.
- Monitor and analyse sales and performance data to identify areas of improvement and implement corrective actions.
- Provide guidance and support to address any challenges or obstacles highlighted and identified by quests through VOC and other feedback platforms.
- Ensure compliance with Oporto policies, procedures and safety standards are implemented.

***

**New store documentation and Reporting**:

- Establish and maintain new store opening playbooks.
- Ensure induction program training captures and demonstrates Oporto quest experience standards.
- Assist in the facilitation of franchisee induction programs.
- Regularly communicate and report on performance progress, continuous improvement initiatives, highlighting achievements, challenges, and further developments to Oporto leadership team.

***

**Lead Continuous Improvement initiatives**:

- Provide findings and recommendations to cross functional support teams on operational aspects of new stores.
- Identify areas of opportunity related to Oporto standards compliance, including, training and business operations.
- Collaborate with new store teams to identify process bottlenecks, inefficiencies, and areas of improvement, and provide guidance and support in implementing necessary changes.

**About You**

**Essential**
- Strong operational experience in QSR (Quick Service Restaurants) or related industries.
- Excellent commercial acumen and familiarity with business reporting (I.E P&L, Voice of Customer etc.)
- Experience in creating and utilizing complex reporting to draw out insights.
- Demonstrated experience in partnering with Franchisees with a hands-on approach to coaching and development.
- Enthusiasm and drive to champion the brand and take a new franchisee along the journey to success.

**Desirable**
- Previous experience in multisite management highly desirable.
- Experience with Restaurant operational systems such as Macromatix and World Manager.
- Previous Experience in new store opening and/or development.

**We offer**:

- Summer Working Hours so you can make the most of the warmer weather. That means Friday afternoons off in summer
- Free food at all our brands cause don’t we all love chicken
- Paid Good Deed days supporting a charity that means something to you.
- Extra day of leave in your birthday month to celebrate.
- 26 weeks paid parental leave with eligibility from the first day of employment.
- Discounted gym membership and health insurance. Get access to retail discounts including fashion, tech, furniture, fitness and more

Never boring or slow, you'll work with passionate people, gaining skills and building friendships you can carry with you for the rest of your life.

And when you're part of Oporto, you're part of Craveable Brands, a national team that offers career opportunities far beyond your local restaurant.

  • Storage Consultant

    7 months ago

    Chatswood, Australia Storage King Full time

    Full time | No late nights or Public Holidays - Competitive hourly rate | Monthly and Quarterly bonuses - Full training | Free uniform and parking | Discounted Health Insurance **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and friendly culture across our store network which currently includes...

  • Glue Assistant Store Manager

    7 months ago

    Chatswood, Australia Glue Store Full time

    Part of the Accent Portfolio of brands,Glue Store is the original ‘House of Brands’ premium retailer. We exist to deliver on-trend clothing, shoes and accessories from an aspirational brand assortment that empowers individuals to be fashion leaders and live their lifestyle. We do this by curating the ultimate edit of global street, fashion and sports...

  • Sales Consultant at Fitness First

    6 months ago

    Chatswood, Australia PG Operations Pty Ltd Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, **Fitness Fir**s**t* currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with **Fitness First* is more than just a paying job. It's the start of a...

  • Store Operations Manager

    4 weeks ago

    Chatswood, Australia Black Star Pastry Full time

    About Black Star PastryWe are a Sydney-based bakery and cafe chain, known for our high-quality pastries and exceptional customer service. Since opening our first store in 2008, we have expanded to multiple locations across the city.Job SummaryWe are seeking an experienced Store Supervisor to lead our team at our Chatswood location. As a Store Supervisor, you...

  • Sales and Customer Service Consultant

    2 months ago

    Chatswood, Australia Medibank Private Limited Full time

    You’re only human. It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. About the Community Team:   At...

  • Telstra Retail: Customer Service

    6 months ago

    Chatswood, Australia Telstra Full time

    Employment TypePermanentClosing Date19 July 2024 11:59pmJob TitleTelstra Retail: Customer Service & Sales ConsultantJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative...

  • Store Operations Manager

    4 weeks ago

    Chatswood, Australia Coles Full time

    Job SummaryWe are seeking a highly skilled and experienced Store Operations Manager to join our team at Coles. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our stores.

  • Assistant Store Manager

    4 months ago

    Chatswood, Australia Beacon Lighting Full time

    **Are you an experienced Manager with a love of interior decor and homewares sales? This could be the role for you!** - ** $1000 SIGN ON BONUS**: - ** Permanent full-time retail management role available at our BRAND NEW store opening in Chatswood**: - ** Great work-life balance with every second weekend off**: - ** Performance based profit share...

  • Glue Christmas Casuals

    6 months ago

    Chatswood, Australia Glue Store Full time

    **About us**: Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand with over 33 brands and 35 online platforms! Part of the Accent Portfolio of brands, Glue Store is the original ‘House of Brands’ premium retailer. We exist to...

  • Store Operations Manager

    4 weeks ago

    Chatswood, Australia JD Group Full time

    Unlock Your Career Potential with JD SportsWe are seeking a highly skilled and motivated Store Operations Manager to join our team at JD Group. As an Associate Manager, you will play a pivotal role in supporting the management team to lead, develop, and inspire your team to deliver great in-store customer experiences and achieve business success.About the...

  • Store Manager

    7 months ago

    Chatswood, Australia Marcs Full time

    **_Marcs _**_is synonymous for sophisticated cool. Known for our unique detailing and distinct features and will take you from work to weekend in distinct style._ We are seeking a hands on and customer centric Concession **Store Manager** to drive the team based in our **Marcs Chatswood David Jones** concession store! We have a exciting opportunity for an...

  • Luxury Retail Operations Manager

    4 weeks ago

    Chatswood, Australia CAMILLA Full time

    CAMILLA is seeking a highly skilled and experienced retail professional to fill the role of Boutique Manager at our Chatswood store on a full-time basis. As a boutique manager, you will be responsible for leading a team of sales consultants and ensuring the day-to-day operations of the store run smoothly. The ideal candidate will have a proven track record...

  • Store Supervisor

    3 months ago

    Chatswood, Australia Black Star Pastry Full time

    Join the Black Star Pastry Family as a Front of House Supervisor! Do you love working in a dynamic, fun, and fast-paced environment? Are you passionate about delivering first class customer experiences and leading a team to success? If so, we have the perfect opportunity for you at Black Star Pastry in Chatswood. **About the Role**: As our Front of House...

  • Retail Team Leader

    2 months ago

    Chatswood, Australia Repco Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Team Leader to join our team at Repco Australia's Chatswood store. As a key member of our store leadership team, you will be responsible for creating an exceptional shopping experience for our customers, managing promotional offers and store inventory, and coaching our Customer Sales and...

  • Sales Consultant

    6 months ago

    Chatswood, Australia Material World Full time

    **Job Summary** Material World are looking for a Sales Consultant (fabric and window furnishings) for our Chatswood showroom to start ASAP. The position is casual and will include hours from Monday to Saturday with a preference for full day shifts from 9.30am-5pm (9.30am-4pm Saturdays). Typically 2-4 shifts per week but this will vary at times as other...

  • Assistant Store Manager Bonds Chatswood

    6 months ago

    Chatswood, Australia Hanes Brands Full time

    Be In Good Company - Good People - Our Store Managers & Assistant Store Managers enjoy a 3-day weekend every month. - Learn & Grow - Join our Internship Program or Retail Excellence Program that supports you to grow as a leader. - Good Careers - Expand your career by growing internally within or across our different brands in retail management and support...

  • Sales Consultant

    6 months ago

    Chatswood, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, **Fitness First** currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with **Fitness First** is more than just a paying job. It's the start of a career...

  • Sales Consultant

    6 months ago

    Chatswood, Australia Fitness First Full time

    **About Fitness First**: **A globally recognised leader in the fitness sector, **Fitness Firs**t currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with **Fitness First is more than just a paying job. It's the start of a career...

  • Sales Consultant

    6 months ago

    Chatswood, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, **Fitness Fir**s**t** currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with **Fitness First** is more than just a paying job. It's the start of a...

  • Sales Consultant

    4 months ago

    Chatswood, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, **Fitness Fir**s**t** currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with **Fitness First** is more than just a paying job. It's the start of a...