Customer Banking Specialist

2 weeks ago


Sydney, Australia Hatch Full time

** This role is at Commonwealth Bank (not for Hatch)**

Hatch is supporting Commonwealth Bank to find a great Customer Banking Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Commonwealth Bank.

**About the role at Commonwealth Bank**

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

**Seniority**

**Entry Level** - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

**Responsibilities**
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Complaints Resolution - Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Resilience - Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Commonwealth Bank.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $50,000.00 - $120,000.00 per year

Schedule:

- 8 hour shift



  • Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Market Street - Full-Time - **Thorough training program to kickstart your banking career**: - **Access to extensive employee benefits & discounts**: - **Be part of a collaborative and high-performing culture** **38 hours per week**: - Monday - Friday: 8.30am-4.35pm **Do work that matters** As the public face of CommBank,...


  • Sydney, Australia ANZ Banking Group Full time

    **Date**: 18-Apr-2023 **Location**: Sydney, AU **Company**: ANZ Banking Group Limited About the Role Overall purpose of the Customer Solution Specialist is to retain and increase loyalty of ANZ customers. Deliver on customer promises by adopting a positive relationship-based, customer centric approach that demonstrates passion for resolving customer...


  • Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist Positions Available - Sydney CBD - **Kick-start your career with the Sydney CBD Retail Branch Network**: - **Industry leading training & technology** We have various positions available across our CBD Branch Network - part-time & full-time, let us know what works for you! If successful, we will match you to one of our...


  • Sydney, Australia Westpac Banking Corporation Full time

    Customer Service Specialist - Permanent full time opportunity at St George Baulkham Hills - Availabilty to share Saturday roster is highly desired - Receive extensive training and access to online workshops to ensure your success **How will I help?** You'll be the face of St George - working in-branch to help our customers achieve their financial goals....

  • Personal Banking

    9 hours ago


    Sydney, Australia Westpac Banking Corporation Full time

    Personal Banking & Customer Service Advisors - South West Sydney Region - **Part-time permanent positions available and upcoming**: - **Branches include but are not limited to Bankstown, Liverpool, Macarthur Square, Carnes Hill**: - **30-35.5 hours per week****: - must be available to work Saturdays** **Positions available**:Personal Banking Advisors and...


  • Sydney, Australia Commonwealth Bank of Australia Full time

    Indigenous Banking Specialist We are looking for new team members to join the Indigenous Customer Assistance Line (ICAL). ICAL is open from AEST 9am - 8pm Monday - Friday and 8am - 2pm on Saturday. Your shifts can be any time within those hours This role is working from home with one day a fortnight in an office. The role is available in all states We...


  • Sydney, Australia Hatch Full time

    ** This role is at Commonwealth Bank (not for Hatch)** Hatch is supporting Commonwealth Bank to find a great Customer Success Specialist to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Commonwealth...


  • Sydney, Australia Westpac Banking Corporation Full time

    Change Lead, Digital - Westpac Institutional Bank - Permanent role - Sydney based **How will I help?** The WIB Digital Program has an immediate opportunity for a **Change Management Lead** with seasoned experience across change strategy and delivery, communications, and stakeholder management. The role will be leading and directing the planning and...


  • Sydney, Australia Commonwealth Bank Full time

    Start with a job - stay for a career - You can thrive in a flexible, work from home environment - with minimum 1 day per fortnight in your nearest office - Your financial wellbeing is important to us - our staff discounts and benefits will be everything you want and more We’re on the lookout for Customer Care Specialists who genuinely care about having...


  • Sydney, Australia ANZ Banking Group Full time

    About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small. Our close-knit team of banking consultants plays a critical role in...


  • Sydney, Australia Link Group Full time

    **Overview** We are looking for a passionate finance professional to join their team on a permanent full-time basis. In your role of Specialist for Bank Reconciliations, you will be responsible for the preparation, review and maintenance of accurate and timely reconciliations of bank accounts. **Key Accountabilities and main responsibilities** - Review...


  • Sydney, Australia ANZ Banking Group Full time

    **Req ID**: 48100 **Department**: AR Branch Network **Division**: Australia Retail **Location**: Sydney About the role Build a rewarding career in an innovative, fast paced and collaborative environment Unique opportunity to be a vital part of the team transforming ANZ for the future. Interested? An intense passion and curiosity for people, their needs...


  • Sydney, Australia ANZ Banking Group Full time

    **Req ID**: 40901 **Department**: AR Branch Network **Division**: Australia Retail **Location**: Sydney About the role Build a rewarding career in an innovative, fast paced and collaborative environment Unique opportunity to be a vital part of the team transforming ANZ for the future. Interested? An intense passion and curiosity for people, their needs...


  • North Sydney, Australia Westpac Banking Corporation Full time

    Personal Banking Advisor - **Full time permanent opportunity available**: - **Customer service role working with the local community**: - **Keep taking your career up a notch** **How will I help?** We want to help all of our customers with all of their banking so they make the most of their money. And our Personal Bankers play an essential part in doing...


  • Sydney, Australia Commonwealth Bank of Australia Full time

    Customer Care Specialist - Sydney - You are a hard worker who's driven to make a difference for our customers - We are a diverse and inclusive team - Together we can create brilliant customer experiences We're on the lookout for Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow...


  • Sydney, Australia Commonwealth Bank Full time

    We are looking for new team members to join the Indigenous Customer Assistance Line (ICAL). ICAL is open from AEST 9am - 8pm Monday - Friday and 8am - 2pm on Saturday. Your shifts can be any time within those hours This role is working from home with one day a fortnight in an office. The role is available in all states We are open during Public Holidays....


  • Sydney, Australia Bank of Queensland Full time

    **About the Role** - Seeking passionate Customer Relationship Specialist to join the BOQ team - Flexible workplace & Collaborative Team - Owner Managed Branch Bella Vista Based As the Customer Relationship Specialist, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy...


  • Sydney, Australia Commonwealth Bank of Australia Full time

    You are a hard worker who's driven to make a difference for our customers - We are a diverse and inclusive team - Together we can create brilliant customer experiences We're on the lookout for Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us. At CommBank,...


  • Sydney, Australia Hatch Full time

    ** This role is at Commonwealth Bank (not for Hatch)** Hatch is supporting Commonwealth Bank to find a great Customer Service Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Commonwealth...


  • Sydney, Australia Westpac Banking Corporation Full time

    Customer Service Specialist - Incident Response - **Unique Entry Point into A Specialist Field for those with Customer Service Skills**: - **12 month opportunity**: - **Location - Kent Street Sydney (WFH options available once training completed)**: - **Rotating roster on a monthly basis 8am-8pm** **How will I Help?** Our Group Protective Services (GPS)...