Customer Screening Officer

2 weeks ago

Newcastle, Australia MBC Recruitment Full time

Permanent Full-Time and/or Part Time
- Great career growth opportunities
- Multiple locations available

**Position**: Customer Screening Officer (Sales focused)

**Start**: ASAP

**Duration**: Permanent Full-Time and/or Part Time

**Salary**: $55,300 per annum + superannuation

**Locations**:

- Batemans Bay
- Belconnen
- Brandon Park
- Charlestown
- Chermside
- Cherrybrook
- Chirnside Park
- Chullora
- Clifford Gardens
- Corrimal
- Dubbo
- Figtree
- Gladstone
- Goulburn
- Green Hills
- Griffith
- Keilor
- Kotara
- Lavington
- Noosa
- Orange
- Port Adelaide
- Ringwood
- Southland
- Taree
- Tweed City & Tweed Heads
- Westfield Penrith
- Wetherill Park
- Wynnum

**Overview**
Our Client is one of Australia's leading retail hearing health providers. In this role, you will have the opportunity to change lives by supporting customers and their families living with a hearing loss. As a Customer Screening Officer you will have the opportunity to work at multiple sites and will be responsible for driving lead generation from greeting customers and inviting them to have a free hearing check in store.

**Key Objectives**
- Meet daily and monthly sales targets ~ 4 Hearing Checks Per Day and 10 Per Store
- Must be willing to greet line customers by approaching them in order to invite them into the store with view to obtaining a sale - this forms a large part of this role
- Drive lead generation daily by talking to potential customers
- Work with the store team to achieve targets
- Support the Customer Engagement Manager and Clinician (Audiologist) by scheduling and following up appointments for potential customers
- Complete daily operational processes and develop store strategies to increase customer leads, expand store traffic and optimise profitability

**Essential Criteria**
- An outgoing and motivated personality where you are comfortable engaging face-to-face with potential customers on a daily basis
- Previous retail experience meeting and exceeding business targets and KPI’s
- Strong listening & communication skills and problem-solving ability
- A mature approach to both work and customer interaction
- Able to physically stand for long periods of time
- Reliable with good work ethics
- Availability to work retail hours on a rotating roster including Thursday evenings and weekends as per site opening hours
- Willing to travel to multiple stores in the surrounding areas (if required)
- Basic computer literacy
- Demonstrated resilience in a high-volume retail environment

**Our Client Offers**
- Achievable monthly and yearly incentive programs
- Comprehensive training and career development
- Great career growth opportunities and progression planning
- Be part of a diverse, collaborative, and supportive team who are passionate about the work they do
- Opportunity to work in a business that genuinely enables you to change a customer’s life daily
- Right to Work in Australia
- Reference checks

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