Customer Service Team Leader

4 days ago

Perth, Australia Boral Construction Materials Full time

Customer Service Team Leader

**Division**: Boral Constr Mat Limited
**Department**: Overhead WA
**Work type**: Permanent - full time
**Location**: Perth

**Your next opportunity**

This fast paced, dynamic and rewarding position will see that you undertake daily customer service and allocations responsibilities, whilst mentoring and training a small team. As an integral member of our WA operations, you will have the opportunity to influence the quality of our service and our culture.

**Your day will involve**:

- Provide ongoing training and mentorship to the Customer Service Centre team
- Resolve customer queries and drive solutions to meet expectations
- Partner with internal stakeholders including Production to maximise service
- Provide product information and help improve customer interactions by building meaningful, long term relationships
- Assist with capturing orders and coordinating the dispatch/ timely delivery of our products

**What are we looking for?**
- Demonstrated leadership attributes coupled with a passion for customer service
- Strong problem solving skills with a proactive and hands on approach towards work
- Exceptional communication abilities and strong emotional intelligence
- Ability to manage competing priorities and work in a fast paced and changing environment
- Excellent partnering skills and the ability to influence meaningful relationships

**What’s on offer?**
- Competitive salary package + free on-site gym membership
- Career progression opportunity offering full training and support
- Access to a variety of support networks including Boral Employee Assistance Program
- Work for a values-based business that shares goals and celebrates individual and team success.
- We are offering a collaborative, fast-paced environment that’s guaranteed to make your day go quickly.
- Work for an Equal Opportunity Employer - At Boral, we understand that diversity brings many benefits, and we are increasingly encouraging greater diversity within our workplaces.

**About Boral Concrete**

At Boral Concrete, we have more than 200 operational sites across Australia. Rarely a day goes by that you wouldn’t pass one of our batching plants or Agitator trucks. Our people and products have helped enable a variety of residential and commercial projects including Western Sydney International Airport, Crown Sydney and NorthConnex.

Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours**: Safety, Teamwork, Ambition, Accountability and Respect.**

We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.
- Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age. _

**Application closing date**: 31 May 2024

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