Customer Service Team Leader

1 week ago


Perth, Western Australia NEXTDC Full time
Company Description


NEXTDC designs, builds and operates next generation data centres using cutting edge technology, providing local and international companies with premium data storage facilities that enable them to transition to a cloud computing environment.

Going from a start up to a scale up, NEXTDC is an ASX100 listed company with data centres in five capital cities.


At NEXTDC, we know that our success depends on the talents of our people and we foster a culture of continued learning and development.

Our culture is built on collaboration and innovation, we are passionate about what we do and we are committed to our mission to be the leading customer-centric data centre services company.


Job Description:


As one of our Customer Service Team Leader, your ability to lead by example will have you be the driving force of our Customer First value by managing and delivering a world class customer experience.

You will be on the ground providing first-line people and front of house management across our Perth facilities.

You will work collaboratively with your team and stakeholders across the wider business to create an environment that promotes continuous improvement in security, the customer experience and operational excellence.


In this role you will lead and mentor to your team members, empowering them to be the best that they can be.

You will also manage all rostering, leave requests, and shift changes for your team.

Qualifications:

  • 2+ years' experience in customer service, ideally in a similar leadership position
  • Exceptional ability to communicate with a variety of stakeholders, with empathy and professionalism
  • Strong attention to detail and proactive problem solving capabilities
  • Ability to multitask and prioritise workload
  • Intrinsically motivated, enthusiastic, with a positive outlook
-
Must be an Australian Citizen for Security Clearance
Additional Information

  • Opportunity to be a vital part of NEXTDC
  • Inclusive, diverse and valuesdriven working culture
  • Awesome employee benefits (gifted share options, NEXTDC days, volunteer days, professional development, holistic wellbeing and mental health programs and more)

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.
**Make NEXTDC your next move.

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