Owners Corporation Assistant
5 months ago
Join an industry-leading company in a supportive team environment
- Grow your career in a wellbeing focused company
- Great location and fantastic office space
We are looking for someone that is wanting to further their career in Owners Corporation - or begin a career in Owners Corporation. This role, you can have a very small portfolio of your own as well as assisting the other Managers. Or you can start with assisting and work your way into your own portfolio.
**THE ROLE**
You will be responsible for delivering quality services, as well as any assistance under direction of the Owners Corporation Managers. This position requires you to demonstrate initiative, follow direction and process, be proactive & anticipate areas where services are needed, as well as maintain a remarkably high standard of communication when liaising with clients.
**What’s a day in this role involve?**
- Working with an experienced team with a strong focus on accuracy, efficiency, and client experience.
- Take incoming and make outgoing phone calls relating to the portfolio and as directed. You would use your initiative to answer clients queries where able to draw on your knowledge and experience
- Liaise with clients & stakeholders in person in office or on client sites - **Yes, you get to do some field trips**:
- General office support including arranging of appointments, assistance with meetings, general clerical work - drafting letters, filing, copying, mail, key authorities - you get the idea.
- Maintain client data within software programs ensuring its accuracy.
- Assist with daily banking functions & reconciliations.
- Preparation and distribution of correspondence as directed
- Issuing and managing keys signed out by contractors.
- Drafting clear and concise correspondence on a regular basis
- Building rapport across various service industries, liaising with residents, owners, property managers, solicitors, contractors
- Comply with general office policies, procedures, and all legal requirements.
**To be successful in this role you ideally will be;**
- not essential (but will give you a great head start) - 2 plus years’ clerical or customer service experience.
- Excellent phone manner and customer service skills, including being able to liaise clearly and resolve issues promptly.
- Proven resilience & the ability to work under pressure.
- Strong administrative skills, with a high attention to detail & the ability to multitask.
- Understand the importance of providing accurate advice and delivery within set time frames.
- Skilled in MS Word, Excel, & Outlook
- Ability to contribute to a progressive company.
- Maturity, effective communication skills and a team player
**You will have;**
- The ability to communicate with others and work in a team environment
- Computer and financial reporting literacy
- Excellent customer service skills
- Ability to multitask and prioritise
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