Fulfilment Workflow Coordinator

2 weeks ago

Richmond, Australia REA Group Full time

REA Group

is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property.

With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

Reporting to the Fulfilment Solutions Manager, this role supports a team of Fulfilment Consultants, driving adoption, process documentation in co-ordination with the Customer Support Operations teams.

The Fulfilment Solutions Workflow Coordinator is responsible for supporting the delivery of programs, process, and tools that enable the Fulfilment team to effectively drive solutions for our adoption of REA products, contributing to their long term success with these products. Providing fast, timely and accurate administrative support and problem solving related to customer product onboarding and adoption for the Customer Success Team.

What The Role Is All About- Identifying tiered customers and Delegating tasks to Onshore/Offshore team dependent on Tiered status- Managing and setting stakeholder expectations- Initiates and managing notification and Escalation processes.- Over-aching scope of current and future workload- Work with stakeholders such as Product Managers, Sales Enablement Managers, Sales Managers and Sales Support Manager and Customer Support Managers to align on customer and/or product journeys- Stay aligned with Go -to-Market strategies and initiatives, identify where Fulfilment Solutions is impacted and can lean in

Who We’re Looking For- Experience in similar role- Excellent attention to detail, time management, prioritization and communication skills- Excellent interpersonal skills, ability to influence co-workers from multiple disciplines on a daily basis- Ability to set priorities, accomplish objectives in a timely manner and manage several projects at once- Self-starter able to scope and deliver on key projects with little or no supervision- Have a logical and process-orientated mindset- Work in or be flexible to work in an agile and fast paced environment- General problem-solving skills and ability to think creatively- Someone who thrives working as a part of a team with colleagues who are equally passionate about the customer experience- Comfort in working with a variety of CRM and inhouse systems- Someone who looks at tricky situations through a solutions-focused lens- Process Improvement skills and mindset- Someone who works productively in a fast paced and agile environment - #gsd (urban dictionary will help on this one)

The REA Experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development - both professionally and personally. Your experience with us is something we take seriously.

We offer:
A hybrid and flexible approach to working- Flexible parental leave offering for primary and secondary carers- Programs to support mental, emotional, financial and physical health & wellbeing- Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.- Hack Days so you can bring your big ideas to life- Performance recognition programs because hard work should never go unnoticed

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking - be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

Join our Talent Neighbourhood

Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood

By joining, you will receive information about our working culture and life at REA, industry updates from various areas of our business, invites to our events or materials to help you succeed in int

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