Customer Coordinator
7 days ago
WHO YOU ARE
You are passionate about customer excellence and home furnishing. to drive the operational focus and oversee the daily operations of the Customer Relations department, whilst multi-tasking between serving customers, coordinating co-workers, and maintaining a strong focus on the customer transaction. You have good attention to detail, are solution focused and have proven ability to be assertive and under pressure you remain calm when faced with stressful situations. You have highly developed communication and organisational skills. You ensure the work area is effective for our customers’, and cost-efficient for the store by coordinating and supporting the team. You are able to handle complaints, claims and payments in an efficient, accurate and friendly way. You drive the team to create an unforgettable and rewarding experience, including services across all channels, to inspire visitors to return and become regular customers.
YOUR RESPONSIBILITIES
As a Customer Coordinator, your responsibilities will include but not be limited to:
- Together with the team, establishing a mindset of a first time right for every customer that chooses to shop with us.
- Supervising the daily operation of the team to ensure a positive customer journey.
- Liaising with leaders and providing feedback on daily areas of team performance and functional activities.
- Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed.
- Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge to ensure customers receive consistent information throughout their shopping journey.
- Recording information accurately in the relevant systems in order to make improvements to the customers’ future shopping experiences.
TOGETHER AS A TEAM
Together the Customer Relations team’s aim is to continually identify and remove hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment. A perfect opportunity to hone your customer skills, within this fast-paced and dynamic environment we want our customers to return and the best way to do this is to make each connection with IKEA a positive experience.
IKEA believes in equal pay for work of equal value.
-
Advertising Coordinator/customer Service
2 days ago
Richmond, Australia Big Splash Australia Pty Ltd Full time**Full time role based in Richmond**: - **Close to shops, cafes, restaurants & public transport**: - **Onsite, free car park**: - **Friday night wines, day off on your birthday, monthly morning teas** Are you looking for a role that's all about good vibes, fun times and great people doing great things? Are you looking for a position that you can grow...
-
Customer Service Coordinator
2 days ago
Richmond, Australia Grill'd Full timeGrill’d is an innovative, dynamic Australian brand with a simple aim: to make burgers that taste good but are also good for you. Our burger revolution is sweeping the nation and has ambitious growth plans. The secret to our success? There is no secret, in fact, we shout it from the rooftops - we believe in providing fresh, quality food and empowering the...
-
Events Coordinator
7 months ago
Richmond, Australia Arrotex Pharmaceuticals Pty Full timeMarketing academics or jr level experience in Brand or Trade Marketing desirable - Great opportunity to join a successful Pharma business seeing ongoing growth - Permanent FT role, 5x days in office in popular East Richmond **About DBG Health**: DBG Health is an independent health, wellness, and beauty company with headquarters in Melbourne and over 800...
-
Customer Service
2 weeks ago
Richmond, Australia Brand Collective Full timeGenerous Discounts + Great culture (inc hybrid working) + Pet friendly workplace - Fast paced & fun family style business - Customer focused role **About Brand Collective**: Leading apparel and footwear companies, Brand Collective and PAS Group have recently combined forces, leading to a portfolio of 27 brands, 15 character licences and 300 retail stores...
-
Advertising Coordinator
3 weeks ago
Richmond, Australia Jellis Craig Full time**Location**: Richmond & Armadale, VIC **Work type**: Full Time Advertising Coordinator **Location**: Armadale / Richmond Offices **Work type**: Full Time Coordination of Advertising / Administration Monday to Friday This is an exceptional opportunity for you to come on board with one of Melbourne’s market leaders in real estate. Jellis Craig offices...
-
Logistics Coordinator
8 months ago
Richmond, Australia Jivaro Full timeFlexible working arrangements - Clothing allowances and discounts - Free gym classes! Support this much loved activewear brand as their new Logistics Coordinator! **The Role**: Reporting to the Global Logistics Manager, this role is responsible for coordinating international logistics activities required to distribute products from manufacturers to our...
-
Front Office Coordinator Patient Coordinator
7 months ago
Richmond, Australia Elevate Dental Full time**Love working with people and looking for more stable daytime hours?** **We're looking for a super-organised Front Office Coordinator | Patient Coordinator to join our team!** If you're someone who is organised, likes to interact with people and looking for a stable long-term position, this is for you! This position is for 12months +. Your role in this...
-
Customer Care
9 months ago
Richmond, Australia Nomad Coffee Group Full time**Introduction**: Nomad Coffee Group is a collective of people and brands who believe great coffee can make a difference to the everyday. Driven by our shared aspirations, there is always something new to discover and learn. Our brands include Veneziano Coffee Roasters, Coffee Hit, Black Bag Roasters and Flight Coffee. From our best-in-class roasteries, we...
-
Account Coordinator
8 months ago
Richmond, Australia Blackhawk Network Full timeAbout Blackhawk Network: - Blackhawk Network (BHN) delivers branded payment solutions through the prepaid products, technologies and network that connect brands and people. We collaborate with our partners to innovate, translating market trends in branded payments to increase reach, loyalty, and revenue. We reliably execute security-minded solutions...
-
Philanthropy Coordinator
7 months ago
Richmond, Australia CBM Australia Full timePhilanthropy Coordinator - Hybrid role with 2 days a week in our Richmond office, and flexible work arrangements. - 8 weeks paid parental leave. - Additional salary packaging up to $15,900 + meals and entertainment card up to $2,650. **About us**: At CBM Australia, our mission is to end the cycle of poverty and disability. Through our programs, technical...
-
Customer Care
8 months ago
Richmond, Australia Nomad Coffee Group Full time**Introduction**: Nomad Coffee Group is a collective of people and brands who believe great coffee can make a difference to the everyday. Driven by our shared aspirations, there is always something new to discover and learn. Our brands include Veneziano Coffee Roasters, Coffee Hit, Black Bag Roasters and Flight Coffee. From our best-in-class roasteries, we...
-
Program Coordinator
13 hours ago
Richmond, Australia Starlight Children's Foundation Full timeAre you looking for a role where you can make a difference ? - Flexible Work Options - Best Place to Work Australia **About Us** At Starlight we know that sick kids are still kids. So, our mission is to brighten the lives of seriously ill children, and their families, by replacing the pain, fear and stress experienced through hospitalisation and treatment...
-
Commercial Coordinator
1 day ago
Richmond, Australia IKEA Full timeWHO YOU ARE You are passionate about people’s everyday life at home, home furnishing and enjoy working in a fast-paced and future-oriented environment. You are able to optimise sales by using your analytic mindset and coordinating the team, using knowledge of the IKEA product range, local market and customers. You are adaptable and energetic, with strong...
-
Sales Coordinator
5 days ago
Richmond, Australia Mattel Full timeCREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. At Mattel we are at our best when every member of our team feels respected, included, and heard. We are committed to facilitating a diverse...
-
Sales Coordinator
2 days ago
Richmond, Australia Mattel Full timeCompany Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. At Mattel we are at our best when every member of our team feels respected, included, and heard. We are committed to...
-
Logistics Coordinator
7 months ago
Richmond, Australia Pure Products Pty Ltd Full timePure Products is a Melbourne based, full service product development agency with a trusted supplier network. We work directly with retailers and independent brands to bring their product ideas to market. We deliver best - in class products across beauty, gifting, fashion accessories and lifestyle products, to our clients unique brand DNA. We are seeking an...
-
Production Coordinator
7 months ago
Richmond, Australia Nomad Coffee Group Full time**Introduction**: Nomad Coffee Group is a collective of people and brands who believe great coffee can make a difference to the everyday. Driven by our shared aspirations, there is always something new to discover and learn. Our brands include Veneziano Coffee Roasters, Coffee Hit, Black Bag Roasters and Flight Coffee. From our best-in-class roasteries, we...
-
Traineeships Coordinator
2 days ago
Richmond, Australia Grill'd Full timeWe are so much more than just healthy burgers, we are an Australian born business that has been successfully grown by its amazing people. We are made in Australia, so we support local Australian suppliers and communities. Not only are we health conscious we also have sustainability and the environment at the heart of everything we do. We like to think of...
-
Advertising Coordinator
3 weeks ago
Richmond, Australia Jellis Craig Full time**Location**: Armadale / Richmond **Work type**: Full Time Coordination of Advertising / Administration Monday to Friday This is an exceptional opportunity for you to come on board with one of Melbourne’s market leaders in real estate. Jellis Craig offices are run and staffed by successful real estate experts who are committed to ensuring they exceed...
-
Face to Face Customer Service
7 months ago
Richmond, Australia Surge Direct Full time**Looking to break into a new role that is both fulfilling and rewarding? Opportunity awaits for skilled face-to-face customer service team members.** **Summary: With energy prices the highest they have ever been in VIC, The Gov’t is giving all Victorian households a FREE energy monitoring device (normally worth $120). We need customer service agents to...