Pre-sales Delivery Manager

3 months ago

Canberra, Australia Elastic Full time

Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, **Elastic is a distributed company** with Elasticians around the globe. Learn more at **elastic.co**.

**Role Description**:
The Elastic Pre-Sales Delivery Manager (PSDM) is a proven expert focused on accelerating our Customer's time to business value through Elastic's expert professional services & enablement. Through the Pre-Sales Delivery Manager's relentless pursuit of positioning the right services strategy to our customers they will become a trusted advisor to the customer, field teams and Customer Success Group (CSG) leadership.

Reporting to the owner of professional services (ANZ), this individual will partner with the Sales Account & Delivery Teams to position outcome-oriented services offerings for their customers - often requiring customised value propositions. They will be responsible for crafting a services territory strategy, generating proposals and/or statements of work to meet customer needs, and ensuring the customer is satisfied with their Elastic Services investment. The Pre-Sales Delivery Manager will work with all Elastic stakeholders to understand and support our customers throughout their lifecycle, driving adoption through services engagements for both new and existing customers

**Responsibilities**:

- Account Team PMO & Services Proposals - For select engaged customers, drive the discovery, ideation and delivery process and next steps with the account team and the customer. Develop and deliver Statements of Work aligned to and ensuring customer value is achieved, based on key agreed-upon outcomes. The PSDM is responsible for owning the Services bid & negotiation process, working closely with our Account Executives.
- Building & Fostering Strong Relationships - Develop deep relationships with customers by tailoring the appropriate services strategy aligned to our customers' objectives which will increase adoption and long-term success with Elastic Solutions.
- Becoming a Strategic Advisor & Driving Customer Advocacy - Establish a trusted advisor relationship with each assigned customer and create "Elastic Advocates" while transferring knowledge from Services engagements to the broader sales organisation.
- Pursue Customer Operational Excellence - Working with the "Elastic Advocates" and our Services delivery teams drive to continuously position the right Services which amplify the value of Elastic products while enhancing customer capabilities on our products.
- Mastery of your Profession - Our Services drive customer health and our customers should be extremely satisfied with their investment in Elastic Services. Support success plans with a Services PoV (Point of View) for a portfolio of accounts and proactively work with customers to establish and achieve critical goals.
- Demonstrating Elastic Proficiency - Remain up-to-date on Elastic solutions and products and maintain familiarity to all Company methods and procedures.

**Qualifications**:

- Minimum of 8-12 years experience in relevant professional services or pre-sales functions
- Excels at working directly with customers to gather, prioritise, plan and execute solutions to customer business requirements as it relates to technology
- Proficiency in the value and delivery aspects of the technology domain of search, analytics, or related technologies
- Demonstrable experience of owning complex negotiations across terms, contract structure and associated deliverables
- Track record of contributing to the growth of a services business through actions such as: developing best practices, improving sizing, advancing offerings, etc.
- Canberra-based with ability to gain Australian government security clearance

**Bonus Points**:

- Bachelor or graduate degree in Business/Economics, Computer Science, or related discipline, or comparable certification and experience
- Understanding of our technology space, including Elasticsearch, Linux, Software Development, NoSQL, and/or databases
- Experience working as a billable consultant or project manager is valuable for empathy and understanding
- Passion for open-source technology and business model
- Already Australian Federal Baseline, NV1 or NV2 clearance

**Skills**:

- Utilise industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes.
- Engage customers, especially C-Level to C-level -2;, using a consultative selling approach that positions Elastic and

  • Pre-sales ServiceNow Expert

    3 weeks ago

    Canberra, ACT, Australia Zone IT Solutions Full time

    We are seeking a skilled Pre-sales ServiceNow Consultant to join our team at Zone IT Solutions. As a Pre-sales ServiceNow Consultant, you will play a crucial role in providing technical expertise and guidance to our clients during the sales process.Key ResponsibilitiesProvide in-depth technical knowledge of the ServiceNow platform and its various modules to...

  • Pre-sales ServiceNow Expert

    2 weeks ago

    Canberra, ACT, Australia Zone IT Solutions Full time

    About the RoleWe are seeking a skilled Pre-sales ServiceNow Consultant to join our team at Zone IT Solutions.As a Pre-sales ServiceNow Consultant, you will be responsible for providing technical expertise and guidance to our clients during the sales process.Key ResponsibilitiesProvide technical guidance and support to clients during the sales processDevelop...

  • ServiceNow Pre-sales Consultant

    2 weeks ago

    Canberra, ACT, Australia Zone IT Solutions Full time

    About the RoleWe are seeking a highly skilled Pre-sales ServiceNow Consultant to join our team at Zone IT Solutions. As a Pre-sales ServiceNow Consultant, you will play a critical role in providing technical expertise and guidance to our clients during the sales process.Key ResponsibilitiesProvide technical guidance and support to clients during the sales...

  • Pre-Sales ServiceNow Implementation Specialist

    3 weeks ago

    Canberra, ACT, Australia Zone IT Solutions Full time

    About the RoleWe are seeking a highly skilled Pre-Sales ServiceNow Consultant to join our team at Zone IT Solutions. As a Pre-Sales ServiceNow Consultant, you will play a critical role in providing technical expertise and guidance to our clients during the sales process.Key ResponsibilitiesProvide technical guidance and support to clients during the sales...

  • Delivery Expert

    3 weeks ago

    Canberra, ACT, Australia ANC Delivery Professionals Full time

    About ANC Delivery ProfessionalsWe are a customer-first, retail experience partner dedicated to delivering exceptional experiences to our customers. Our team of delivery professionals is committed to going the extra mile to ensure that every delivery is a lasting smile.Job SummaryWe are seeking a reliable and customer-focused Delivery Professional to join...

  • Project Coordinator/Pre Construction Specialist

    2 weeks ago

    Canberra, ACT, Australia Frontline Recruitment Full time

    About the RoleThis is a diverse role, suitable for a detail-oriented professional with a passion for managing residential projects. You will be responsible for ensuring all pre-construction activities are executed efficiently and effectively, setting the stage for successful project delivery within the residential space.Key ResponsibilitiesCoordinate and...

  • Project Coordinator/Pre Construction Specialist

    3 weeks ago

    Canberra, ACT, Australia Frontline Recruitment Full time

    About the RoleThis is a diverse and challenging role, suitable for a detail-oriented professional with a passion for managing residential projects. You will be responsible for ensuring all pre-construction activities are executed efficiently and effectively, setting the stage for successful project delivery within the residential space.Key...

  • Service Delivery Manager

    4 months ago

    Canberra, Australia CDC Data Centres Full time

    **About us**: Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and...

  • SAP Delivery Manager

    1 week ago

    Canberra, ACT, Australia Whizdom Recruitment Full time

    About the RoleThe Delivery Manager will utilize their expertise in project and programme management to deliver medium and large-sized IT programmes on the Department's SAP platforms. They will provide expert delivery management advice on delivery management work on these platforms. They will work closely with key third-party suppliers to ensure the provision...

  • SAP Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Whizdom Recruitment Full time

    About the RoleThe Delivery Manager will utilize their expertise in project and programme management to deliver medium and large-sized IT programmes on the Department's SAP platforms. They will provide expert delivery management advice on delivery management work on these platforms. They will work closely with key third-party suppliers to ensure the provision...

  • SAP Delivery Manager

    1 day ago

    Canberra, ACT, Australia Whizdom Recruitment Full time

    About the RoleThe Delivery Manager will utilize their expertise in project and programme management to deliver medium and large-sized IT programmes on the Department's SAP platforms. They will provide expert delivery management advice on delivery management work on these platforms. They will work closely with key third-party suppliers to ensure the provision...

  • Sales Director

    2 weeks ago

    Canberra, ACT, Australia Smart Talent Group | Sales, IT and Event Recruiters Full time

    Job DescriptionJob Title: Head of SalesCompany: Smart Talent Group | Sales, IT and Event RecruitersJob Type: Full-timeIndustry: Information and Communication Technology (ICT)Location: Remote (Canberra/Melbourne)Job Description:About the RoleWe are seeking an experienced Sales Director to lead our sales strategy, manage our sales teams, and drive growth...

  • Delivery Lead

    3 months ago

    Canberra, Australia BAE Systems Full time

    BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. **_ Role Purpose_** Reporting to...

  • Technical Sales Manager

    1 week ago

    Canberra, ACT, Australia Microsoft Full time

    OverviewMicrosoft is seeking a highly skilled and experienced sales and technical leader to join our team as a Technical Sales Manager. As a key member of our sales organization, you will be responsible for driving technical sales and customer success initiatives across our enterprise customer base.Why MicrosoftAt Microsoft, we are committed to empowering...

  • Sales Specialist

    3 weeks ago

    Canberra, ACT, Australia OpenText Full time

    About the Role:The Application Delivery Management Sales Specialist will be responsible for creating, qualifying, developing, and selling ADM solutions to Federal Government clients. With a consultative sales approach, you will lead with business value and engage both new and existing clients. Supported by a broad team of pre-sales solution consultants, you...

  • Sr. Account Executive

    3 months ago

    Canberra, Australia OpenText Full time

    OpenText is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time. The Opportunity: The Application Delivery Management Sales Specialist will be...

  • Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Novabridge Full time

    About the RoleWe are seeking an experienced Delivery Manager to join our team at Novabridge, a leading ServiceNow partner in Australia and New Zealand. As a Delivery Manager, you will play a critical role in ensuring the seamless and successful delivery of services to our clients.Key Responsibilities**Account Management**Ensure the quality of delivery and...

  • Delivery Manager Servicenow

    3 weeks ago

    Canberra, ACT, Australia Novabridge Full time

    About the RoleWe are seeking an experienced Delivery Manager to join our team at Novabridge. As a key member of our organization, you will be responsible for ensuring the seamless and successful delivery of services to our clients.Key ResponsibilitiesAccount ManagementEnsure quality of delivery and positive client experience.Contract and Budget...

  • Service Delivery Manager

    3 weeks ago

    Canberra, ACT, Australia Carrier Full time

    About the Role:This is an exciting opportunity to join Carrier as a Service Delivery Manager, overseeing and managing all aspects of the service delivery process. As a key member of our team, you will be responsible for leading a team of service technicians and subcontractors, optimising resources, ensuring financial performance meets targets, and driving...

  • Service Delivery Manager

    6 days ago

    Canberra, ACT, Australia Carrier Full time

    About the Role:We are seeking a highly skilled Service Manager to oversee and manage all aspects of our service delivery process. This includes contract delivery, contract renewals, account receivable management, team coordination, and customer relationship management.Key Responsibilities:Lead and manage a team of service technicians, apprentices, and...