Customer Service/order Management Representative

2 weeks ago

Canberra, Australia BlueScope Full time

**Job Description**:
BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

**The Opportunity**

Come and discover the opportunity to join our Lysaght business in our **Canberra** team as a** Customer Service/Order Management Representative.** Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

You will be liaising with customers such as homeowners and builders, you’ll be the first point of contact for Lysaght, ensuring all our customers receive exceptional service. Your day will see you managing the customer order lifecycle from beginning to end, ensuring that orders are processed accurately and in a timely manner. Partnering closely with internal teams to deliver on customer expectations, success will grow from your ability to embrace the persistence to see a job through to the end.

**What Will You Do?**
- following up on quotations and inquiries converting these into sales opportunities
- collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
- continuously look at new ways of improving the customer experience and consistently improving the total value proposition
- provide internal support and regular feedback to our sales teams with customer and market information

**More About You**

With your positive attitude and willingness to grow and develop yourself in the role you will bring:

- experience working in a customer service environment
- high attention to detail and ability to complete multiple tasks simultaneously
- a strong customer focus with the ability to resolve issues effectively and efficiently
- a willingness to grow, learn and develop yourself
- demonstrated computer competency including MS Office

**Why BlueScope**

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

- ** create and deliver innovative solutions** that drive transformation in our business
- ** make an impact **that really does shape the world we live in
- ** keep growing** through continuous learning and development opportunities
- ** enjoy the sense of belonging **that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: _We create and inspire smart solutions in steel, strengthening our communities for the future._

**Together we can make a world of difference.**
- Applications close Wednesday, 26th January, 2023_

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