Customer Service Manager

2 months ago

Canberra, Australia Fujitsu Full time

Location:
- Canberra - Australian Capital Territory- Date Published:
- 20-Apr-2023- Job Reference:
BH-15096

**We are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**
- The Customer Service Management team plays a key role in maintaining a strong productive relationship with our customers. We are currently seeking a Customer Service Manager to work on a National Defence contract which supports over 100,000 Defence Personnel.
- Contract provides desktop-related services across more than 450 locations around Australia including warehousing and asset management, VIP support, project services, formal messaging, and audio-visual services.
- Customer Service Managers at Fujitsu focus on four key challenges - delivering to all service level obligations, developing effective relationships and teams, innovating and improving productivity, and growing and transforming the services business w

**About You**
- Experience in ICT Service Management
- Track record of developing effective relationships with the customers and your teams
- Providing innovation which leads to improved productivity, as well as growing and transforming both the customer and our business.

**Why Fujitsu?**

We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this
- **Be Completely You.**
- We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs - flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.

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