Customer Service Manager

2 months ago

Canberra, Australia UniLodge Full time

Full Time opportunity
- Great team and work culture

**Why work for us?**

UniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 118 properties, encompassing over 37,000+ managed beds; and a team of over 1200 employed staff across our business.

We are ambitious, progressive, and passionate about our mission. Across our workforce we have built an enviable culture of
**_trust_**:

- , _
**_engagement_**:

- , _
**_collaboration_**, and
**_fun_**. Our residents come from diverse backgrounds, and we want our teams to reflect this.

At UniLodge, we believe that coming to work should be fun. We go the extra mile to invest in you and make your career as rewarding as possible. We offer a range of employee benefits covering multifaceted learning and development programs, career progression, rewards & recognition, mental health & wellbeing programs, Employee Assistance Program (EAP), and the list goes on.

**About your new role**:
This role is a unique mix of property management from a leasing perspective and hotel front office supervisory duties with a focus on reservations and administration. Your days will include tasks such as banking, administration and overseeing the reservations process for residents, finding creative ways to market the properties, showing rooms, conducting inspections and general customer service at our front office reception desk.

There may be a requirement to work additional hours during our peak intake periods at the beginning and end of University semesters, and on Saturdays as required.

**About You**

You will be more than just a friendly presence; you are a crucial link in creating a supportive culture and inspiring community within the property. Whilst providing an exceptional customer experience is your forte, you will have a natural ability to resolve issues and possess experience in providing hands-on operational security and incident management in a residential setting.

**Our mandatory requirements include**:

- National Police Check (completed within last 3 months)
- Working with Children’s Check
- Unrestricted work rights in Australia and New Zealand

**How to Apply**

If this sounds like you, we would love to hear from you. Click ‘Apply’ and follow the prompts.

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