Call Centre Development Lead

2 weeks ago

Toowong, Australia Auto & General Insurance Full time

**About The Company**

Compare the Market - yes, the one with the meerkats - is a high-growth FinTech company on a transformational journey. We are focused on designing, building, and delivering the very best home loan, energy, insurance, and health comparison experience in Australia. Okay, in the world

We are all about Customer first, teamwork, making a difference, and treating the business as our own - without compromise. These values are critical to delivering on our purpose: _“to make a difference in the lives of Australians by simplifying the process of making sound financial decisions”. _

**About The Role**:
Are you passionate about leadership development and driving success in a fast-paced environment? We are seeking a Call Centre Development Lead to take our leadership team to the next level. In this role, you will shape the future of our leaders, focusing on Team Leaders and Sales Coaches within our health insurance sales call centre. Your goal will be to elevate leadership capabilities, enhance coaching effectiveness, and cultivate a positive team culture, ultimately driving sales performance and customer satisfaction.

As a critical part of our leadership development strategy, you’ll be responsible for identifying and nurturing emerging talent, contributing to our mission of creating exceptional customer experiences. This role offers a chance to make a lasting impact by combining strategic leadership with hands-on coaching.

**What You’ll Do**:

- Develop and implement leadership programs for Team Leaders and Sales Coaches.
- Drive daily success by coaching Team Leaders on managing intraday performance, providing real-time feedback, and addressing performance challenges.
- Train leaders in communication, feedback, and change management techniques.
- Mentor emerging talent for future leadership roles.
- Lead initiatives to foster a positive and engaging team culture.
- Design and deliver training materials and coaching content.
- Monitor and report on development program success, making adjustments based on data and performance outcomes.

**What You’ll Bring**:

- Proven experience leading teams in a call centre environment.
- Expertise in developing and managing Team Leaders and Sales Coaches.
- Sales experience, with a track record of driving performance and results.
- Knowledge of health insurance or general insurance is preferred but not essential.
- A passion for leadership development, coaching techniques, and building strong team cultures.
- Excellent communication, presentation, and interpersonal skills.
- Analytical mindset with the ability to measure and report on the success of development initiatives.

**Our Benefits**

At Compare the Market, we offer a dynamic and collaborative work environment where your talents will be recognised and rewarded. You’ll have the opportunity to make a meaningful impact and contribute to our continued success. As well as ample opportunities for growth and development, we also provide:

- Vibrant and social community who have annual celebrations, family fun days and regular events.
- Enjoy flexible work arrangements, including the option of one day working from home each week or a 9-day fortnight.
- Enjoy additional leave days - ‘ME’ leave and ‘Volunteer Day’ leave.
- Study support (up to 50% of tuition fees for relevant courses) and professional membership reimbursement.
- Employee discounts on Car, Home, Travel insurance.
- Income protection insurance provided to support you in the event of non-work-related illness or injury.
- Discounts with a broad range of providers, including gym memberships, accommodation, dental care and more.

Compare the Market is an Equal Opportunity Employer, and we encourage all applicants to apply. We acknowledge that we are strengthened by diversity.
- *Note to Recruiters: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business._

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