Customer Care Representative

3 weeks ago

Traralgon, Australia Gippsland Water Full time

**Our organisation**

We take pride in our place in the Gippsland community. We are a quality essential service and support the health, safety and wellbeing of our community and staff. We are a significant employer in the region, working closely with our stakeholders towards an increasingly prosperous Gippsland.
- We are innovative and committed to ensuring that Gippsland Water remains a great place to work. We do this by:

- Offering a flexible and stimulating workplace and investing in our people to enable us to adapt to the changing needs of our business and our region.
- Building the capability and culture of our people into a more highly skilled, professional, customer focused and efficient organisation.
- Building a diverse and inclusive organisation, where our people feel safe to bring their full and authentic self to work.

We also provide a range of employee benefits that will make your experience working at Gippsland Water both professionally and personally rewarding.

**The role**

The Customer Care Representative will actively identify and respond to the varying needs and expectations of our customers and work across the multi-functional areas of debt management, customer assistance and working directly with vulnerable customers with the objective of ensuring a high level of customer service. Functions performed by the Customer Care Representative adhere to regulatory guidelines, industry standards and Gippsland Water policies and procedures.

**What you’ll bring**
- Experience in resolving a range of complex customer queries.
- Experience in negotiating successful outcomes for vulnerable customers and customers experiencing financial difficulties.
- Debt management experience for non-payment of accounts.
- Advanced analytical skills.
- Well-developed written and verbal communication skills including strong computer literacy skills.
- A commitment to delivering the best customer and stakeholder experience.

**Freedom**

We offer a variety of flexible arrangements to suit our employees varied needs and the business, including purchased leave, varied start and finish times, working from alternative locations and accrued days off. We understand that Gippsland Water and our customers benefit from enabling our employees to achieve balance in work and life.

**How to apply**

For enquiries relating to this position please contact **Paul Van Iwaarden on 03 5177 4600**.

Applications close at **11pm on 20 August 2023.**

**Please note that if you do not fully address the selection criteria you may be excluded from being shortlisted for further progression in the recruitment process.**
**Shortlisted applicants may be required to undertake a National Police Check.

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