Customer Service Representative

3 weeks ago

Traralgon, Australia Gippsland Water Full time

**Temporary full time position - 6 months 8 January 2024 to 5 July 2024.**
**Our organisation**

We take pride in our place in the Gippsland community. We are a quality essential service and support the health, safety and wellbeing of our community and staff. We are a significant employer in the region, working closely with our stakeholders towards an increasingly prosperous Gippsland.

We are innovative and committed to ensuring that Gippsland Water remains a great place to work. We do this by:

- Offering a flexible and stimulating workplace and investing in our people to enable us to adapt to the changing needs of our business and our region.
- Building the capability and culture of our people into a more highly skilled, professional, customer focused and efficient organisation.
- Building a diverse and inclusive organisation, where our people feel safe to bring their full and authentic self to work.

We also provide a range of employee benefits that will make your experience working at Gippsland Water both professionally and personally rewarding.

**The role**

In this role, you will be accountable for providing exemplary customer service both face to face and via the phone. This will be in line with our organisational values, whilst focusing on resolving enquiries at the first point of contact for both internal and external customers. The Customer Service Representative must complete tasks in an accurate and timely manner, to maintain positive customer perceptions of Gippsland Water.

**What you’ll bring**
- Experience in providing positive customer interactions and outcomes.
- Fantastic communication skills that allow you to work with both internal and external customers.
- Effective organisation skills, including the ability to balance competing priorities.
- Ability to work as part of a customer focused team.

**Freedom**

We offer a variety of flexible arrangements to suit our employees varied needs and the business, including purchased leave, varied start and finish times, working from alternative locations and accrued days off. We understand that Gippsland Water and our customers benefit from enabling our employees to achieve balance in work and life.

**How to apply**

For specific enquiries relating to this position, please contact **Michelle Firmager, Customer Experience Team Leader on 5177 4600**.

Applications close at **11pm on Monday 11 December 2023**.

**Please note that if you do not fully address the selection criteria you may be excluded from being shortlisted for further progression in the recruitment process.

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